Karina Garcia
Sacramento,CA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Elica Health Centers
Sacramento
11.2022 - Current
- Provides leadership to ensure that the dental clinic operates smoothly and adheres to existing standards and best practices in place.
- Manages weekly work schedules for dental staff including time off requests
- Manages personnel matters relating to the non-clinical dental staff including: employee relations, staffing plan, recruiting and hiring
- Effectively manage the performance of the non-clinical staff and leads regular staff meetings
- Supports the Dental Clinic Manager’s performance metrics including: clinic revenue targets, employee retention percentage and clinic expenses
- Collaborates with the Dental Providers to present clinic staff ideas and concerns
- Approves dental supplies orders
- Orientates new staff members on MSDS usage, location of eyewash stations, fire exit procedures, dental health record procedures, reappointment procedures, location of fire extinguishers, etc.
- Assigned work and monitored performance of project personnel.
- Ensures non-clinical staff are adequately trained expected performance standards
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with employees
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
Benefit Coordinator
Elica Health Centers
Sacramento, CA
10.2020 - 11.2022
- Manages daily department schedules to achieve optimum utilization, reduce wait times and decrease no shows
- Follow up on missed appointments
- Maintained up-to-date knowledge of patients insurance benefits and frequencies
- Help complete the registration for scheduling purposes. Including eligibility, insurance verification and updating of patient and demographic information
- Follow up and track referrals
- Analyzed benefit trends to identify areas for improvement or cost-savings initiatives.
Dental Benefit Coordinator, Dental Biller,PSR Lead
One Community Health
Sacramento, CA
06.2015 - 03.2020
- Provided customer service support by responding promptly to inquiries from patients regarding their bills.
- Coordinated with third-party payers concerning authorization requests, coding changes, and payment disputes.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Researched discrepancies in accounts receivable for accurate reconciliation of balances.
- Reviewed and verified accuracy of patient insurance information and billing documents.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Developed employee orientation and training programs for new hires.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
Schedule Coordinator
Stone Lake Dental
Elk Grove, CA
02.2014 - 10.2014
- Monitored the status of projects to ensure timelines were met according to established deadlines.
- Adhered strictly to established guidelines when making decisions about scheduling priorities.
- Organized meetings, events, and conferences based on availability of personnel and resources.
Front Desk Dental Assistant
New Dental Images
Sacramento, California
02.2014 - 10.2014
- Educated patients on proper oral hygiene techniques such as brushing and flossing.
- Processed payments accurately using a point of sale system.
- Maintained an organized work environment by following safety protocols set forth by the company.
Dental Assistant
Elder Creek Dental Group
Sacramento, California
08.2011 - 12.2013
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Ordered supplies necessary for daily operations of the practice.
- Educated patients on proper oral hygiene techniques and habits.
Education
Dental Assistant - Dental Assisting
Carrington College California - Sacramento
Sacramento, CA06-2009
Skills
- Committed
- Intregety
- Active listener
- Detailed Oriented
- Employee Performance Evaluations
- Operations Management
- Staff Training and Development
- Money Handling
- Policy administration
- Succession Planning
- Policy Enforcement
- Staff Supervision
- Resourceful
- Strategic Planning
- Finds solutions
- Recruitment and hiring
- Compliance understanding
Timeline
Assistant Manager
Elica Health Centers
11.2022 - Current
Benefit Coordinator
Elica Health Centers
10.2020 - 11.2022
Dental Benefit Coordinator, Dental Biller,PSR Lead
One Community Health
06.2015 - 03.2020
Schedule Coordinator
Stone Lake Dental
02.2014 - 10.2014
Front Desk Dental Assistant
New Dental Images
02.2014 - 10.2014
Dental Assistant
Elder Creek Dental Group
08.2011 - 12.2013
Dental Assistant - Dental Assisting
Carrington College California - Sacramento
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