Karina Garcia
Coral Springs
Summary
Experienced Team Leader with a proven track record of guiding workgroups toward high performance. Skilled in developing strategies, setting goals, delivering training, and gathering feedback to improve team success. Strong interpersonal and communication skills, with a focus on the big picture and the ability to clearly communicate goals and vision. Known as a problem solver, networker, and consensus builder committed to team growth and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Home Depot Department Team Lead
Art Plumbing Air Conditioning and Electric
04.2022 - 04.2025
- Supervised daily customer service operations, ensuring fast and accurate responses to customer needs.
- Coached team members regularly to boost performance and support their growth.
- Handled escalated customer issues and worked to quickly resolve problems.
- Trained and supported new team members after onboarding to ensure a smooth transition.
- Reviewed calls and gave clear feedback to improve service quality.
- Helped improve processes to make the team more efficient and customer-friendly.
- Worked closely with leadership to hit team goals and support department success.
- Managed online orders, service requests, and technician scheduling for Home Depot.
- Maintained a positive team environment to keep morale and performance high.
- Stayed updated on systems, tools, and training to help the team succeed.
Customer Service Representative
American Specialty Health
10.2021 - 04.2022
- Answered incoming calls in a professional and timely manner.
- Logged call details and looked up customer information in internal systems.
- Provided accurate information using internal and online resources.
- Transferred calls to appropriate teams for complex issues.
- Followed up on open items and ensured timely resolutions.
- Maintained excellent phone etiquette and customer-focused service.
Customer Service Representative
Global Response
03.2020 - 06.2021
- Provided customers with accurate and helpful product information.
- Placed new orders by phone and through online systems.
- Processed refunds and ensured customer satisfaction with each transaction.
Intake Specialist
Senior Justice Law Firm
08.2019 - 03.2020
- Handled intake of potential new clients, gathering and entering key information.
- Answered all incoming phone calls and responded to emails in a timely, professional manner.
- Scanned and organized incoming mail for accurate digital recordkeeping.
- Maintained a welcoming and efficient front-line communication process.
Education
Bachelor's - Science and Human Services
Purdue Global University
12.2026
Paralegal Studies - undefined
Florida International University, College of Law
06.2022
High School Diploma - undefined
White Plains High School
06.2007
Skills
Technical Tools:
MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Teams, MS SharePoint, MS OneNote, Zoom, Google Workspace, Dropbox, Adobe Acrobat Pro, LexisNexis, Abacus Law, Service Titan, Genesis Phone System, Five9, Dialpad, Ignite
Administrative & Legal Support:
Data Entry, Data Collection, Case Management, Research, Intake, Deadline Management, Client Communication
Customer Service & Communication:
Customer Service, Performance Monitoring, Work Assignment Delegation, Performance Improvement, Team Leadership, Problem Solving
Summary Of Skills
Native in English and Working Proficiency in Spanish, MS Word, MS PowerPoint, MS Excel, MS Outlook, MS SharePoint, MS OneNote, MS Teams, Zoom, Google Workspace, Abacus Law, LexisNexis, Dropbox, Adobe Acrobat Pro, Genesis Phone System, Five9 Phone System, Service Titan, Dialpad, Ignite Phone System, Intake, Data Entry, Data Collection, Customer Service, Case Management, Research
Languages
Spanish
Native or Bilingual
Timeline
Home Depot Department Team Lead
Art Plumbing Air Conditioning and Electric
04.2022 - 04.2025
Customer Service Representative
American Specialty Health
10.2021 - 04.2022
Customer Service Representative
Global Response
03.2020 - 06.2021
Intake Specialist
Senior Justice Law Firm
08.2019 - 03.2020
Paralegal Studies - undefined
Florida International University, College of Law
High School Diploma - undefined
White Plains High School
Bachelor's - Science and Human Services
Purdue Global University
Similar Profiles
Glenn F. Jones, Jr.Glenn F. Jones, Jr.
HVAC Technician at Del-Air Heating/Air Conditioning/Plumbing/ElectricHVAC Technician at Del-Air Heating/Air Conditioning/Plumbing/Electric
David PerezDavid Perez
Collections Analyst at Del-Air Heating, Air Conditioning, Plumbing and ElectricalCollections Analyst at Del-Air Heating, Air Conditioning, Plumbing and Electrical
Osvaldo EsparzaOsvaldo Esparza
HVAC Installer at ABC Plumbing, Heating, Air Conditioning, and ElectricalHVAC Installer at ABC Plumbing, Heating, Air Conditioning, and Electrical
Alwayne HartAlwayne Hart
Loader and Unloader at BookEnThingz LLCLoader and Unloader at BookEnThingz LLC
JOSEPH LAWRENCEJOSEPH LAWRENCE
Cooler Supervisor at Showcase ProvisionsCooler Supervisor at Showcase Provisions