Karina Gonzalez
Merrillville
Summary
Energetic and detail-oriented professional with strong ability to adapt quickly to new environments and challenges. Possesses foundational knowledge in operations management and excellent analytical and problem-solving skills. Committed to streamlining processes and enhancing operational efficiency to drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
New Store Opening Specialist
7Brew Coffee
Illinois
06.2025 - 02.2026
- Managed relationships with assigned stores to facilitate operations and address inquiries.
- Utilized Microsoft Office to design planograms that enhance team efficiency and streamline processes.
- Identified and addressed software issues to ensure seamless point-of-sale operations.
- Organized and executed outreach programs aimed at building community connections and securing ongoing customer loyalty.
- Monitored employee performance regularly to enhance customer satisfaction through effective coaching.
General Store Manager
7Brew Coffee
Dyer, IN
02.2025 - 06.2025
- Implemented inventory control measures to minimize loss and optimize stock levels
- Coordinated staff schedules and managed supply orders for optimal operations
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
Barista/Shift Supervisor
7Brew Coffee
Naperville, IL
09.2024 - 02.2025
- Oversee daily operations of coffee service, ensuring quality and efficiency
- Resolved customer complaints promptly, enhancing overall customer satisfaction
- Monitored cash handling to ensure accuracy and prevent discrepancies
- Provided feedback to management on staff performance and areas for improvement
Server/ Supervisor
Uptown Restaurant
Plainfield, IL
09.2023 - 11.2024
- Addressed guest inquiries and concerns promptly to ensure a welcoming environment.
- Evaluated daily employee performance to identify areas for improvement and support team development.
- Facilitated training and integration of new staff members into operational workflows.
Restaurant Busser/Assistant Caterer
Fogo de Chao
Las Vegas, NV
05.2023 - 08.2023
- Providing outstanding guest service when attending to guests
- Working with the kitchen staff to maintain and serve food
- Answer questions or address concerns as they appear
- Handling cleaning and resetting tables after guests are done eating
- Performing basic food preparations for to-go orders
Restaurant Hostess/Trainer
Fogo de Chao
Las Vegas, NV
05.2022 - 08.2022
- Providing outstanding guest service when checking guests in, providing information, and additional services to guests
- Working with the kitchen staff to maintain and serve food
- Answer questions or address concerns as they appear
- Prepare learning materials to help employees improve in skills
Education
High School Diploma -
Veterans Tribute Career Technical Academy
Las Vegas, NV06.2021
Skills
- Analytical thinking
- Customer relations
- Proficient in Microsoft Office
- Documentation management
- Expert problem solving
Accomplishments
- Achieved Developing Team of the Year through effectively helping with opening 15+ stores within 2025.
Certification
- Driver's License
- Food Handler Certification
- Food Safety Certification
Languages
English
Timeline
New Store Opening Specialist
7Brew Coffee
06.2025 - 02.2026
General Store Manager
7Brew Coffee
02.2025 - 06.2025
Barista/Shift Supervisor
7Brew Coffee
09.2024 - 02.2025
Server/ Supervisor
Uptown Restaurant
09.2023 - 11.2024
Restaurant Busser/Assistant Caterer
Fogo de Chao
05.2023 - 08.2023
Restaurant Hostess/Trainer
Fogo de Chao
05.2022 - 08.2022
High School Diploma -
Veterans Tribute Career Technical Academy
Awards
Developer of the Year(January 2026)-
Demonstrated exceptional leadership, innovation, and high-quality project execution
Additional Information
Authorized to work in the US for any employer