KARINA GONZALEZ
Caribou Coffee
Saint Joseph,MI
4
years of professional experience
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Work History
Barista
3 Months- Prepared handcrafted espresso drinks and brewed beverages to Caribou Coffee standards.
- Operated POS system, processed orders accurately, and handled cash transactions efficiently.
- Recommended menu items and customized beverages based on guest preferences.
- Maintained clean, organized café stations, dining areas, and equipment throughout shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Bartender/ Shift Manager
3 Months- Managed daily bar operations, ensuring efficient service, compliance with company standards, and a positive guest experience.
- Supervised and coordinated front-of-house staff during shifts, delegating responsibilities and maintaining workflow during high-volume periods.
- Prepared and served alcoholic and non-alcoholic beverages while maintaining accuracy, consistency, and responsible service practices.
- Handled cash management duties, including register reconciliation, deposits, and end-of-shift reporting.
- Resolved guest concerns professionally and efficiently, maintaining high levels of customer satisfaction and repeat business.
- Ensured compliance with health, safety, sanitation, and liquor regulations.
- Collaborated with management to improve sales performance, team productivity, and overall guest experience.
New Store Opening Specialist
1 Year 7 Months- Managed relationships with assigned stores to facilitate operations and address inquiries.
- Utilized Microsoft Office to design planograms that enhance team efficiency and streamline processes.
- Identified and addressed software issues to ensure seamless point-of-sale operations.
- Organized and executed outreach programs aimed at building community connections and securing ongoing customer loyalty.
- Monitored employee performance regularly to enhance customer satisfaction through effective coaching.
General Manager
- Implemented inventory control measures to minimize loss and optimize stock levels.
- Coordinated staff schedules and managed supply orders for optimal operations.
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
Barista/ Shift Supervisor
- Oversee daily operations of coffee service, ensuring quality and efficiency
- Resolved customer complaints promptly, enhancing overall customer satisfaction
- Monitored cash handling to ensure accuracy and prevent discrepancies
- Provided feedback to management on staff performance and areas for improvement
Server/ Supervisor
1 Year 8 Months- Addressed guest inquiries and concerns promptly to ensure a welcoming environment.
- Evaluated daily employee performance to identify areas for improvement and support team development.
- Facilitated training and integration of new staff members into operational workflows.
Education
High School Diploma
Skills
Analytical thinking
Leadership and team building
Strong multitasking
Exceptional customer service
Strong work ethic
Timeline
Barista
Caribou Coffee
07.2026 - CurrentRead More
Bartender/ Shift Manager
Flat Rock Grill
04.2026 - 07.2026Read More
New Store Opening Specialist
7 Brew Coffee
09.2024 - 04.2026Read More
Server/ Supervisor
Uptown
04.2023 - 12.2024Read More
Veterans Tribute Career and Technical Academy
High School Diploma
Read More
Barista/ Shift Supervisor
7 Brew Coffee
Read More
General Manager
7 Brew Coffee
Read More