Karina Graciano

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• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Worked with different cultures and learned to be cultural sensitive.
• Represented organization positively and professionally while providing community with much-needed services.

• Answered and directed phone calls, emails, and faxes
• Maintained electronic and physical files, ensuring accuracy and accessibility
• Processed invoices
• Collaborated with drivers to ensure timely delivery of goods and documentation