Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KARINA GRAHAM

Denver,CO

Summary

Performance and mission driven leader with over 30 years of management and leadership experience spanning multiple industries. Over 15 years in Healthcare Talent Acquisition and Staffing experience, focused on high revenue (Billions) clients including Federal government contracts. Strategic and principle driven approach to planning and operations, focused on fiscal responsibility, efficiency and scale. Engaging communicator and relationship builder specializing in business development, multi million dollar contract implementation, team building, contract negotiations, process and procedure development and implementation. Metrics focused leader with a strength for increasing visibility for growth. Strength in partnering with organizational leaders.

Overview

26
26
years of professional experience

Work History

Vice President, Talent Acquisition and Credentialing

Matrix Providers, Inc. (Company Wide RIF)
05.2023 - 07.2024
  • Effectively lead, motivated, and managed Nationwide Recruiting and Credentialing teams to successfully and efficiently fill contracted Healthcare positions including Specialty Physicians, Nursing, Behavioral Health, Allied, Dental and Medical Support Services
  • Fulfilled contractual requirements for military treatment facilities such as Walter Reed Medical Center, Quantico Medical Center, and Annapolis and for Optum's Veteran Medical Disability Exam Nationwide program.
  • Identified opportunities to improve business process flows and productivity.
  • Built and scaled a recruiting team to meet the growth business objectives, budget adherence and transformative processes aligning with new business contract awards valued at $43B
  • Developed high level strategies for Healthcare recruiting nationwide addressing market challenges associated with Physician, Behavioral Health and Nursing shortages, leveraging Operational Marketing, Technology, AI Capabilities, and relationships with Associations and Educational Institutions
  • Implemented the RDI (Recruitment Difficulty Index) across organization for better insight into the challenges and status of open requisitions
  • Lead requirement development and implementation of technological platforms including DOMO, calling platform Aircall, new ATS, and credentialing platform Symplr
  • Built and leveraged vendor (VMS) relationships for surge management support
  • Managed Recruitment Advertising/Operational Marketing initiatives including job board advertising, resume search tools, sourcing/lead generation, social media strategies and agile marketing initiatives
  • As part of a cross functional team, implemented Salesforce/Pardot Marketing Cloud for lead generation, pipeline management and Operational Marketing initiatives.

Vice President, Talent Acquisition

MAS Medical Staffing, LLC (Per Diem and Travel Nursing)
10.2022 - 05.2023
  • Managed National Talent Acquisition and Credentialing teams including Directors, Managers, Leads and Specialists focused on Long Term Care Per Diem and Travel Nursing
  • Collaborated with business leaders and HR partners on workforce planning, to deliver against business hiring needs and ensures company is positioned to address hiring trends, best practices and employment data
  • Created unique TA strategies, focused on revenue growth and scale to meet future business growth
  • Designed and executed recruiting strategies for attracting and hiring qualified caregivers inclusive of CNAs, LPNs and RNs for Per Diem and Travel Nursing contract positions
  • Proactively identify recruiting needs as they relate to revenue and growth objectives, scaling a $200 million+ per year
  • Developed and refine metrics as they relate to overall business objectives and revenue projections
  • Implemented processes across all teams to drive results related to metrics, including accountability and measured performance scorecards
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identify and maintain metric driven data, for Executive and PE Investor visibility
  • Evaluated and refined processes for sourcing and pipelining
  • Introduce technological enhancements to ATS (Bullhorn) for automation, to enhance the recruiter's efficiency and productivity and Symplr Provider platform for Credentialing
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Participates in strategic planning with cross functional team leadership.
  • Monitored key business risks and established risk management procedures.

Director, Recruiting and Staffing

DOCS Health, Inc.
01.2009 - 01.2022
  • Healthcare and Dental staff recruitment inclusive of Provider levels and support staff for all divisions including government, school based dental program, county level corrections and ancillary programs
  • Managed National Recruiting and Staffing team, providing support/communication to over 5000 independent contracting employees Nationwide
  • Staffing of Periodic Health Assessment events for the Army National Guard nationwide and RHRP (Reserve Health Readiness Processing) events nationwide
  • Extensive involvement with New Business Development, representing Talent Acquisition with high value contracted clients across the country
  • Full cycle recruiting process management for all healthcare and dental positions for organization
  • Extensive experience with proprietary/security clearance systems used by the Department of Defense
  • Managed Credentialing team and all government credentialing processes including security clearance requirements
  • Work closely with CEO, COO and VP of Military Operations on budgets for recruiting, staffing logistics
  • Developed processes and procedures for the most effective and efficient recruiting of staff
  • Contributed to technology enhancements to improve efficiency and productivity through requirement development focused on recruiting and staffing inclusive of ATS (iCIMS) and proprietary systems related to managing staffing
  • Created job descriptions, recruitment advertising marketing strategies nationwide
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Development of KPIs/metrics related to recruiting of staff nationwide.

Project Administrator-Dental Clinic Management for Buckley Air Force Base

DOCS Health, Inc.
01.2009 - 01.2011
  • Managed Dental Treatment facility servicing the Department of Defense and Buckley Air Force Base focused on treatment of active duty military and their families, including pediatric patients
  • Supervised staff of Dentists, Dental Assistants and Administrative staff
  • Office production tracking and implementation of processes to increase patient growth
  • Managed relationship with the Department of Defense/Buckley AFB leadership to ensure Statement of Work is completed and AF personnel are provided excellent service as part of the dental treatment facility responsibilities
  • Managed relationship with the ADDP (Active-Duty Dental Program) to ensure service members were able to be screened and treated that were outside of their service area
  • Through auxiliary responsibilities, provided Military Event support to the National Guard in various states- Project Managed Dental Screening and Treatment events for the National Guard.

CFO, Owner/Operator

Hanging Lake Enterprises, Inc., dba Instant Imprints, San Diego, CA
01.2004 - 01.2008
  • Managed and directed staff and services provided to include embroidery, screen printing, promotional products, and sign services
  • Performed accounts payable/receivable, purchased products and supplies, maintained inventory and equipment, and processed business records
  • Generated marketing and sales materials, interacted with customers, and ensured highest level of quality services and client relations
  • Maintained vendor relationships with Advertising Specialty International (ASI) vendors; and, held CFO /Secretary positions for Hanging Lake Enterprises, Inc.

Director of Customer Operations

Leap Wireless International, Inc., San Diego, CA
03.2002 - 06.2003
  • Managed and directed staff and operations within the Call Center for Cricket Communications Wireless Services
  • Mentored and supported team of managers with accountability for training, process development, quality assurance, call center service level performance, and new call center applications
  • Developed business requirements for high level operational projects that included new call center technology, business policy changes, and billing system upgrades
  • Maintained vendor relations and site management for up to six call center sites across the country
  • Ensured compliance with annual $35M+ budget that included cost per call, cost per subscriber, and calls per subscriber
  • Spearheaded development support strategies for new products and services.

Manager, Call Center Operations

Leap Wireless International, Inc., San Diego, CA
09.1999 - 06.2002
  • Managed staff, operations, and vendor relationships for Leap’s wireless service Cricket Communications that provided full-scale customer service for over 1M subscribers with 800 Call Center seats across five separate sites
  • Created and applied operational processes and procedures that enhanced market levels, provided process improvement, incorporated training and quality initiatives, and implemented new desktop applications and technologies
  • Accountable for vendor performance metrics that included service levels, average handle time, quality, and budgetary metrics (cost per call and calls per subscriber) with sensitivity to reduction of operational costs.

Manager of Inside Sales/National Accounts Manager

Aradiant, Inc., San Diego, CA
11.1998 - 05.1999
  • Managed and directed Inside Sales Team within a wireless carrier business-to-business environment and ensured maintenance, servicing, and expansion of current customer base with major paging and wireless carriers
  • Created, implemented, and organized measurable revenue-increasing programs and strategies that resulted in over $3.5M per quarter.

Education

Business Management -

University of Phoenix
01.2000

Music Performance and Education - undefined

University of Northern Colorado
Greeley, CO
01.1992

Skills

  • Healthcare and Dental Recruiting Leadership
  • Credentialing and Compliance
  • Business Start-Up and Transformation
  • Strategic Planning and Execution
  • Budgeting and Fiscal Management
  • Project Management
  • Human Resources/Employee Relations
  • Administrative Efficiency
  • Direct Profit and Loss Management
  • Management Consulting
  • Contract Negotiation & Administration
  • Team building and Motivation
  • Client Relations including Federal Government Clients
  • Culture development and refinement
  • Technology Platform Implementation
  • Issue Analysis and Resolution
  • Risk Management and Mitigation
  • Client Relationship Building
  • Revenue Cycle Management
  • Contract Negotiation
  • Metrics Tracking
  • Business Development
  • Budget Oversight
  • Training and mentoring

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Vice President, Talent Acquisition and Credentialing

Matrix Providers, Inc. (Company Wide RIF)
05.2023 - 07.2024

Vice President, Talent Acquisition

MAS Medical Staffing, LLC (Per Diem and Travel Nursing)
10.2022 - 05.2023

Director, Recruiting and Staffing

DOCS Health, Inc.
01.2009 - 01.2022

Project Administrator-Dental Clinic Management for Buckley Air Force Base

DOCS Health, Inc.
01.2009 - 01.2011

CFO, Owner/Operator

Hanging Lake Enterprises, Inc., dba Instant Imprints, San Diego, CA
01.2004 - 01.2008

Director of Customer Operations

Leap Wireless International, Inc., San Diego, CA
03.2002 - 06.2003

Manager, Call Center Operations

Leap Wireless International, Inc., San Diego, CA
09.1999 - 06.2002

Manager of Inside Sales/National Accounts Manager

Aradiant, Inc., San Diego, CA
11.1998 - 05.1999

Business Management -

University of Phoenix

Music Performance and Education - undefined

University of Northern Colorado
KARINA GRAHAM