Karina Grossl
Cleveland,OH
Summary
Passionate individual with foundational knowledge in mental health and training experience gained through academics and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pet Sitter
Rover.com
01.2020 - Current
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting healthy atmosphere.
- Managed scheduling and appointments efficiently, maximizing time spent on pet care and minimizing idle periods.
Teacher's Assistant
Cleveland State University
07.2022 - 12.2022
- Developed materials for the classroom teacher to support instruction or in-class activities.
- Handled class records for attendance, assignment grades and course participation scores for 65+ students.
- Taught courses under guidance of senior instructors.
- Managed time efficiently in order to complete all tasks within deadlines.
Case Manager
Frontline Services
07.2022 - 11.2022
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted in conducting assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
- Demonstrated commitment to continuous improvement by actively seeking feedback on performance and adjusting practices accordingly.
- Facilitated group sessions to address common challenges faced by clients during their transition process.
Intern
Passages Inc.
09.2020 - 05.2021
- Contributed to the development of curriculum materials that were both rigorous and relevant to clients interests.
- Identified client strengths and resources, incorporating these factors into tailored intervention plans for optimal results.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
Education
Bachelor of Arts - Sociology
Cleveland State University
Cleveland, Ohio05-2022
Bachelor of Arts - Criminology
Cleveland State University
Cleveland, Ohio05-2022
Skills
- Motivational interviewing
- Adaptability and flexibility
- Computer proficiency
- Active listening
Certification
- Certified Specialized Dog Trainer-Knowledge and Skills Assessed, Academy of Pet Careers, 2018
- Certificate in Integrative Behavioral Health, Allegra Learning Solutions, 2024-2029
- Pet First Aid & CPR, Pet Health Academy, 2024-2026
Related Coursework
- Sociology of Health & Healthcare
- Mental Health Services & Policy
Timeline
Teacher's Assistant
Cleveland State University
07.2022 - 12.2022
Case Manager
Frontline Services
07.2022 - 11.2022
Intern
Passages Inc.
09.2020 - 05.2021
Pet Sitter
Rover.com
01.2020 - Current
Bachelor of Arts - Sociology
Cleveland State University
Bachelor of Arts - Criminology
Cleveland State University
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