SHANNON MONTECINO
Concord,NC
Summary
Dynamic customer care professional with a proven track record in managing diverse situations through exceptional verbal and written communication skills. Known for maintaining composure in high-pressure environments, ensuring customer satisfaction and issue resolution. Committed to fostering positive relationships and delivering outstanding service that enhances the overall customer experience.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Pet Care Specialist
For the Paws
08.2024 - Current
- Provided daily care, feeding, and exercise for a variety of pets.
- Provided daily photos, health updates and activities to the owners.
- Ensured cleanliness and safety of pet environments through regular sanitization practices.
- Ensured cleanliness and safety of pet environments through regular sanitization practices and preferences of the owner.
Health Coach
Total Nutrition Technology
08.2016 - Current
- Assessed clients' current diet and lifestyle habits to identify areas for improvement.
- Developed individualized nutrition plans based on client's health goals and preferences.
- Provided education around the importance of healthy eating, physical activity, sleep, stress management, and other lifestyle factors.
- Collaborated with healthcare providers to ensure alignment between nutrition recommendations and medical protocols.
- Facilitated group workshops on mindful eating, meal planning, label reading, and budget-friendly grocery shopping to enhance client knowledge and skills.
- Identified barriers that interfere with goal attainment and provided strategies for overcoming them.
- Guided clients in establishing realistic short-term and long-term nutrition and lifestyle goals to promote sustainable behavior change.
- Provided ongoing motivation and accountability for behavior change using positive reinforcement techniques to support client progress.
- Created educational materials including handouts, recipes, menus and blogs to support clients in their journey towards better health.
Trainer/ Rover
Burn Boot Camp
03.2015 - 03.2016
- I worked as a rover where I would fill in as needed at our various local franchise locations.
- Would offer solutions due to challenges,complaints or life situations.
- Cultivated positive relationships with participants by interacting with them during group fitness classes.
- Explained the use of exercise equipment to all participants, prioritizing safety at all times.
- Greeted members at front desk with professionalism and friendliness.
- Reported damaged or broken equipment to maintenance staff promptly.
- Conducted health assessments and recorded participant measurements accurately.
- Collaborated with participants to clarify personal goals and develop actionable plans for achievement.
- Co-contributor/blogger for Burn Nutrition on Facebook.
Childcare provider
Burn Boot Camp
10.2014 - 05.2015
- Ensure the children remain safe while their mom's workout is in camp.
- Supervised children in group settings, ensuring safety and engagement during activities.
- Planned and implemented age-appropriate educational activities tailored to children's developmental needs.
- Collaborated with parents to discuss children's progress and address any concerns effectively.
Childcare provider
KidTime
08.2013 - 08.2014
- Ensured the safety of the children by playing games, greeting families, and handling payment transactions while selling hours.
- Supervised children's activities to ensure safety and engagement during sessions.
- Assisted in planning and implementing age-appropriate educational programs.
- Maintained cleanliness and organization of childcare environment for optimal learning.
Education
High School Diploma -
Wasco Union High School
Wasco, California01-2002
Medical Assisting
Maric College
Bakersfield, California10-2006
National Academy of Sports Medicine
Some College (No Degree) - Nutrition And Fitness
ACE Fitness
12-2022
Skills
- Customer service
- Behavior Modification Techniques
- Assessment planning
- Problem analysis
- Client communication
- Appointment scheduling
- Client Relationship Management
- Motivational interviewing
- Behavior modification
- Client Needs Assessment
- Record Keeping
- Pet Behavior Training
- Pet Nutrition Guidance
- Animal Care Techniques
- Pet Exercise Planning
- Pet Training Support
Certification
- NASM Personal Trainer- 2014
- INSANITY group exercise Instructor
- ACE Speed and agility certified
- Certified Medical Assistant : Medical Assisting , 2006
References
- Tami Coffey, Supervisor at Burn Boot Camp Mooresville, 704-619-8512
- Melissa Price, Supervisor at Burn Boot Camp Mallard Creek, 704-968-9656
- Ginger House, Co-worker at Burn Boot Camp, 704-956-7690
- Lauren Badia, Co-worker at Burn Boot Camp, 704-277-7390
Education and Training
other
Timeline
Pet Care Specialist
For the Paws
08.2024 - Current
Health Coach
Total Nutrition Technology
08.2016 - Current
Trainer/ Rover
Burn Boot Camp
03.2015 - 03.2016
Childcare provider
Burn Boot Camp
10.2014 - 05.2015
Childcare provider
KidTime
08.2013 - 08.2014
National Academy of Sports Medicine
High School Diploma -
Wasco Union High School
Medical Assisting
Maric College
Some College (No Degree) - Nutrition And Fitness
ACE Fitness