Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Robin BenBassett

Southlake

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.


Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

35
35
years of professional experience

Work History

Pet Care Specialist

Rover.com
01.2018 - Current
  • Delivered exceptional pet care services, ensuring safety and well-being of all animals under supervision.
  • Developed personalized care plans for diverse pets, enhancing their comfort and happiness during stays.
  • Coordinated schedules for pet pick-ups and drop-offs, optimizing logistics to improve service efficiency.
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
  • Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
  • Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
  • Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
  • Increased customer satisfaction through timely communication about their pets'' status and activities.
  • Enhanced pet health by providing daily exercise, grooming, and proper nutrition.
  • Participated in special events focused on community outreach and education about proper pet care.

Senior Event Manager

Paralyzed Veterans Of America National Headquarter
03.1993 - 09.1999
  • Led strategic planning and execution of national events to enhance veteran engagement and support initiatives.
  • Coordinated cross-functional teams to ensure seamless logistics and operational efficiency for large-scale programs.
  • Developed comprehensive event budgets, ensuring resource allocation aligned with organizational goals and priorities.
  • Utilized event management software to streamline registration processes and improve participant experience.
  • Executed post-event evaluations, analyzing feedback to drive continuous improvement for future events.
  • Cultivated partnerships with stakeholders and sponsors to enhance event visibility and funding opportunities.
  • Established strong relationships with vendors and suppliers, ensuring seamless event execution.
  • Oversaw all aspects of event logistics, from registration to post-event follow-up activities.

Sales Manager

Hyatt Hotels Corporate Office
09.1990 - 03.1993
  • Analyzed market trends to identify business opportunities and improve positioning.
  • Fostered key client relationships, enhancing satisfaction and loyalty through tailored solutions.
  • Developed training programs to boost team performance and product knowledge.
  • Collaborated with marketing on campaigns that increased lead generation and conversion rates.
  • Handled customer relations issues for quick resolutions and improved satisfaction.
  • Increased sales revenue through effective strategy development and implementation.
  • Built lasting client relationships via excellent service and consistent follow-ups.
  • Managed key accounts with strategic planning, resulting in higher customer loyalty.

Education

Psychology

Indiana University, Bloomington
Bloomington, IN
08-1990

Skills

  • Client communication
  • Customer service
  • Teamwork
  • Problem-solving
  • Customer assistance
  • Customer engagement
  • Product knowledge
  • Relationship building

Languages

Spanish

Timeline

Pet Care Specialist

Rover.com
01.2018 - Current

Senior Event Manager

Paralyzed Veterans Of America National Headquarter
03.1993 - 09.1999

Sales Manager

Hyatt Hotels Corporate Office
09.1990 - 03.1993

Psychology

Indiana University, Bloomington

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