Rebecca L. Thurber
Summary
Detail-oriented Customer Service Representative with expertise in resolving inquiries and enhancing customer satisfaction. Strong communication and problem-solving skills foster positive customer relationships. Focused on improving team performance through knowledge sharing and best practices in service operations.
Overview
11
11
years of professional experience
Work History
Pet Care Specialist
PetSmart
North Attleboro, Massachusetts
12.2025 - Current
- Communicated positively with clients to understand and meet pets' unique needs.
- Delivered excellent service to pet owners to drive repeat business.
- Interacted with customers in a friendly manner to provide them with accurate information regarding pet care services offered by the facility.
- Assisted customers in selecting pet supplies and products.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers warmly upon arrival and responded promptly to inquiries about products or services available at the facility.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed customer transactions accurately and efficiently at the retail location.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit transactions using point-of-sale systems effectively.
- Ensured cleanliness and organization of checkout area to improve customer satisfaction.
- Monitored inventory levels and restocked shelves throughout the shift.
- Issued receipts, refunds, credits or change due to customers.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Followed company security procedures for handling large sums of money.
- Built and maintained productive relationships with employees.
Office Assistant
DM STORRS CHIMNEY
Foxboro, ME
09.2025 - 10.2025
- Answered inquiries and directed calls to provide effective customer support.
- Ensured clients' appointments were confirmed through phone communication
- Confirmed clients' appointments by phone
- Executed payment processing to complete sales transactions efficiently.
Office Associate II
State of Maine
Augusta, NM
04.2018 - 07.2025
- Developed office policies and procedures to enhance operational efficiency.
- Trained new employees on office protocols and administrative tasks to ensure smooth onboarding.
- Collaborated with team members to streamline workflow processes, enhancing service delivery.
- Resolved customer complaints via phone or email in a professional manner.
- Greeted visitors at the front desk in a polite manner while providing assistance.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Prepared correspondence using Microsoft Word and Outlook.
- Scanned payments into the system and processed them accurately to the correct client's account
Accounting Associate I
State of Maine
Augusta, NM
09.2015 - 04.2018
- Reviewed and approved data entry for accuracy and compliance with billing standards
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Entered data with precision to facilitate timely payment processing
- Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.
- Maintained manual filing system to support efficient document retrieval and management
Education
Bishop Feehan High School
Attleboro, MASkills
- Customer service
- Point-of-sale transactions
- Retail operations
- Client relationship management
- Appointment scheduling
- Data entry accuracy
- Office administration
- Problem solving
- Active listening
- Team collaboration
- Effective communication
- Payment processing
- Inventory management
- Prioritization
- Customer relations
- Credit card payment processing
- Relationship building
- Positive and professional
- Adaptive team player
- Money handling
- Data entry
- Retail sales customer service
- Strong teamwork
- Merchandise upselling
- Sales strategies
- Product knowledge
Signature Information
True, Email (babygirl62110@gmail.com), True
Document History
- 10/03/25, 16:52:47, eSign Package Thurber 10-03-2025 created by AMICHAUD@EDS382
- 10/03/25, 16:52:47, Signing Document Thurber created by AMICHAUD@EDS382
- 10/03/25, 16:53:02, eDOCSignature ticket sent to Rebecca L. Thurber
- 10/03/25, 16:53:02, eDOCSignature authentication code sent to Rebecca L. Thurber
- 10/03/25, 16:55:36, Signing Document Thurber viewed by Rebecca L. Thurber
- 10/03/25, 16:58:01, Signing Document Thurber signed by Rebecca L. Thurber
- 10/03/25, 16:58:01, Signing Document Thurber locked
Document Information
F9D00052E5054CAD9D0C4D9A3BDF7E00, Thurber, Thurber 10-03-2025, 10/03/25, AMICHAUD@EDS382, 10/03/25, FE307094AF7D46969425BE1F2B928EF1, 10/03/25 16:58:01, Rebecca L. Thurber, RT, DEFAULT, 09/09/22
Timeline
Pet Care Specialist
PetSmart
12.2025 - Current
Office Assistant
DM STORRS CHIMNEY
09.2025 - 10.2025
Office Associate II
State of Maine
04.2018 - 07.2025
Accounting Associate I
State of Maine
09.2015 - 04.2018
Bishop Feehan High School