Karina Hernandez-Tuttle
Salem
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Client Service Partner
Providence Health & Services
Salem
2023.03 - 2025.02
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Excelled in exceeding daily credit card application goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Team Manager
Del Taco
Salem
2020.04 - 2023.04
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Coached team for success by using corrective action processes.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
North Salem High School
Salem, OR2023-07
Skills
- Merchandise upselling
- Refunds processing
- Promotional support
- Key holder experience
- Multitasking capacity
- Organizational skills
- Written communication
- Customer service
- POS systems expert
- Team collaboration
- Product knowledge
- Order documentation
- Issue and complaint resolution
- Relationship building
- Goal setting
- Compassionate client care
- Medication coordination
- Care plan adherence
- Patient assessments
- Records management
- Incident reporting
- Daily living activities assistance
- Medical record-keeping
- Medication management
- Time management
- Heavy lifting
- Hoyer lifting equipment
- COVID-19 safety policies
- First aid and safety
- Personal hygiene assistance
- Medication administration
- End-of-life care
- Safety awareness
- PPE usage
- Direct patient care
Timeline
Client Service Partner
Providence Health & Services
2023.03 - 2025.02
Team Manager
Del Taco
2020.04 - 2023.04
High School Diploma -
North Salem High School