Karina Herrera
Rockingham,NC
Summary
Compassionate, dependable, and highly motivated healthcare professional with strong experience in patient care, customer service, communication, and fast-paced work environments. Skilled at building positive relationships, addressing concerns with professionalism, multitasking, and maintaining accuracy while managing competing priorities. Known for being organized, adaptable, team-oriented, and dedicated to providing exceptional service. Brings a strong work ethic, attention to detail, and the ability to remain calm and effective in challenging situations.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Medical/Surgical Coordinator
Pinehurst Surgical Clinic
Pinehurst, North Carolina
09.2024 - Current
- Coordinated surgery schedules with medical staff and patients.
- Managed patient records and ensured accurate documentation.
- Assisted in pre-operative assessments and patient education.
- Called referrals, scheduled patients, and verified demographics and insurance information
- Responded to patient inquiries on the portal to ensure effective communication.
- Gathered prior authorization for outpatient procedures to facilitate timely care
- Completed benefit forms for patients to provide clear financial information
- Ensure providers schedule is correct, and patients have been scheduled appropriately
Sales Representative
Ned’s Jewelry and Loan
Rockingham, North Carolina
11.2021 - 09.2024
- Assisted customers in selecting jewelry and loan options.
- Educated clients on product features and benefits.
- Managed inventory and organized display cases effectively.
Direct Support Professional
Holy Angels, Inc.
Belmont, North Carolina
11.2018 - 11.2022
- Assisted clients in achieving personal goals and enhancing daily living skills.
- Provided daily support to individuals with developmental disabilities.
- Facilitated communication between clients and their families or guardians.
Front of House Manager
Ole Carolina Bbq
Gastonia, North Carolina
08.2013 - 11.2021
- Managed daily front of house operations for a busy barbecue restaurant.
- Oversaw staff scheduling and ensured adequate coverage during peak hours.
- Trained new team members on customer service standards and restaurant policies.
Patient Services Coordinator
Physicians East
Greenville, North Carolina
09.2020 - 06.2021
- Coordinated patient appointments and managed scheduling conflicts effectively.
- Communicated with healthcare providers to ensure accurate patient information flow.
- Assisted patients with insurance verification and eligibility checks promptly.
Education
Bachelor of Science - Health Administration
University of North Carolina At Charlotte
Charlotte, NC 08.2015 - 05.2019
Skills
- Patient record management
- Pre-operative assessments
- Authorization coordination
- Benefits verification
- Medical terminology
- Communication strategies
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Customer service
- Scheduling expertise
- Strong communication skills
- Insurance verification
- Medical office experience
- Surgical procedures
- Professionalism
- EMR updating
- Patient relations
- Maintaining confidentiality
- Payment collection
- Patient follow-up
- Chart updates
- Data entry proficiency
- HIPAA compliance
- Verifying insurance
- Insurance pre-certifications
- Pre-authorization management
- Bilingual
- Flexible schedule
- Administrative tasks
Languages
Spanish
Native/ Bilingual
Certification
- CPR certified
- Spanish Medical Terminology
Timeline
Medical/Surgical Coordinator
Pinehurst Surgical Clinic
09.2024 - Current
Sales Representative
Ned’s Jewelry and Loan
11.2021 - 09.2024
Patient Services Coordinator
Physicians East
09.2020 - 06.2021
Direct Support Professional
Holy Angels, Inc.
11.2018 - 11.2022
Bachelor of Science - Health Administration
University of North Carolina At Charlotte
08.2015 - 05.2019
Front of House Manager
Ole Carolina Bbq
08.2013 - 11.2021