Karina Hurley
Surprise,AZ
Summary
Adaptable education professional with a background in teaching, childcare leadership, and customer support. Strong in behavior management, active listening, and problem solving, with a record of fostering respectful classrooms and resolving concerns efficiently.
Overview
1
1
Language
1
1
Certification
20
20
years of professional experience
Work History
Elementary School Teacher
Glendale Elementary School District
Glendale, Arizona
07.2017 - Current
- Designed interactive lesson plans that catered to diverse learning styles and interests.
- Implemented creative teaching strategies to enhance student engagement and participation.
- Conducted assessments to evaluate student understanding and inform instructional adjustments.
- Created a supportive classroom environment that promoted respect, cooperation, and peer support, contributing to positive student interactions and community.
- Encouraged teamwork through structured group projects and collaborative learning activities, enhancing peer relationships and collective problem-solving skills.
- Facilitated ongoing communication with parents to address student progress and concerns, fostering stronger home-school connections.
Customer Care Specialist
Humana Pharmacy
Tempe , AZ
10.2016 - 07.2017
- Achieved high satisfaction score by consistently resolving issues on first call, contributing to improved customer loyalty.
- Guided customers through processes to resolve issues and enhance satisfaction.
- Engaged with clients to identify needs and provide tailored solutions that enhanced overall satisfaction.
- Investigated customer complaints and implemented resolutions to ensure timely and effective outcomes.
- Collaborated with teams to implement solutions that improved customer experiences.
- Resolved Humana Pharmacy member inquiries about prescriptions, coverage, and order status.
- Coordinated with pharmacists, physicians, and insurance teams on prescription issues.
- Provided accurate information to customers regarding products and services.
- Handled sensitive member information following HIPAA and company privacy standards.
Daycare Assistant Director
Happy Valley School
Peoria, AZ
08.2006 - 03.2016
- Oversaw daily operations of staff in the daycare, ensuring effective teamwork and collaboration.
- Scheduled staff coverage and coordinated room assignments for daycare programs.
- Supervised classroom routines at private daycare center and supported daily child care operations.
- Trained new staff members on policies and procedures related to childcare operations.
- Provided guidance to staff on effective teaching techniques and strategies.
- Monitored children's safety and addressed behavior concerns during center activities.
- Communicated with parents about daily care needs, concerns, and classroom updates.
- Managed attendance records, incident reports, and enrollment paperwork for daycare center.
- Enforced health, sanitation, and licensing rules throughout child care spaces.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Phoenix05-2016
Associate of Arts -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ12-2013
High School Diploma -
Lynwood High School
Lynwood, CA06-2005
Skills
- Lesson planning
- Curriculum design
- Differentiated instruction
- Student assessment
- Classroom management
- Behavior management
- Student engagement
- Educational technology
- Communication skills
- Active listening
Languages
Spanish
Native/ Bilingual
Certification
- Homeland Security
Timeline
Elementary School Teacher
Glendale Elementary School District
07.2017 - Current
Customer Care Specialist
Humana Pharmacy
10.2016 - 07.2017
Daycare Assistant Director
Happy Valley School
08.2006 - 03.2016
Bachelor of Science - Criminal Justice
Arizona State University
Associate of Arts -
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Lynwood High School