Karina Ibarra
Azusa,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Fluent in English and in Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, customer concerns, issue resolution and always willing to learn new things.
Overview
13
13
years of professional experience
Work History
Cashier Assistant Manager
El Picoso Restaurant
303 S Azusa Ca 91702
11.2019 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
Reception Assistant
Law Office Of Pena & Soma
80 S Lake Ave. Pasadena Ca 91103
12.2012 - 11.2014
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined office operations for increased efficiency through effective organization and management of files and documents.
- Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Increased productivity by accurately scheduling appointments and managing calendars for multiple staff members.
- Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
Receptionist
Law Office Of J. Arthur Bernal
80 S Lake Ave Pasadena Ca 91103
06.2011 - 12.2012
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Improved office efficiency with accurate data entry, ensuring up-to-date information in company databases.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Rose City High School Continuation
Pasadena, CA06.2011
Skills
- Analytical thinking
- Professional demeanor
- Inventory management
- Organizational skills
- Attention to detail
- Employee training
- Team leadership
- Mail handling
- Document management
- Excellent Communication
- Time Management
- Self-Directed
- Task Prioritization
- Recordkeeping
- Team collaboration
- POS Systems
- Cash Register Operation
- Cash Handling
- Transaction Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Assistant Manager
El Picoso Restaurant
11.2019 - Current
Reception Assistant
Law Office Of Pena & Soma
12.2012 - 11.2014
Receptionist
Law Office Of J. Arthur Bernal
06.2011 - 12.2012
High School Diploma -
Rose City High School Continuation