Summary
Overview
Work History
Education
Skills
Software
Timeline
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Karina Jackson

McDonough,GA

Summary

Proven Talent Management Specialist from LinkedIn, adept in HR analytics and team leadership, enhanced recruitment quality and operational efficiency. Skilled in IT troubleshooting and training design, I've significantly reduced downtime and developed impactful learning solutions, demonstrating adaptability and a keen problem-solving aptitude. Achieved a notable increase in workforce proficiency and client satisfaction through innovative strategies and meticulous attention to detail.

Overview

9
9
years of professional experience

Work History

Talent Management Specialist

LinkedIn
01.2022 - Current
  • Collaborated with HR teams to refine recruitment processes, resulting in higher-quality candidate pools.
  • Supervised procurement activities, guaranteeing the timely acquisition of materials and equipment necessary for efficient operations.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
  • Developed customized training solutions tailored to the unique needs of individual clients or organizations.
  • Stayed current with industry trends and best practices in instructional design and delivery techniques, refining approaches as necessary for optimal results.
  • Identified skill gaps within employee population and recommended appropriate learning interventions resulting in increased workforce proficiency.
  • Enhanced security measures by conducting regular risk assessments and implementing appropriate protocols.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.

Quality Control Specialist

Total Systems Services, TSYS
08.2018 - 12.2021
  • Created and maintained several databases to track statistical data.
  • Participated in audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
  • Collaborated with clients and cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
  • Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
  • Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
  • Adheres to and builds Standard Operating Procedures SOPs and ensures that it is within compliance with company requirements

Collections Analyst

Total Systems Services, TSYS
01.2016 - 08.2018
  • Negotiated payment arrangements, ensuring prompt payments from customers.
  • Managed a portfolio of high-risk accounts, reducing potential bad debt write offs.
  • Ensured adherence to federal and state laws governing debt collection practices, protecting company reputation and minimizing legal risks.
  • Implemented process improvements that increased efficiency within the collections department.
  • Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
  • Contributed to successful audits by maintaining thorough documentation and compliance with regulations.
  • Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
  • Developed customized solutions for clients facing financial difficulties, minimizing losses for the company.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Trained new team members on scripts, company services, and collection strategies.

Education

Bachelor of Arts - Art History, Criticism, And Conservation

Columbus State University
Columbus, GA
05.2001 -

Skills

Training design

HR analytics

Learning Management Systems

Team Leadership

Multitasking

Decision-Making

Time management abilities

Adaptability and Flexibility

Attention to Detail

Problem-solving aptitude

Data Analysis

IT Troubleshooting

Software

Oracle

Microsoft Dynamics

TS1/2

Inspector

Salesforce

Workflow

Wynsure

Geneclo

Exeprian

Workday

Client Central

Audacity

Microsoft Office

Timeline

Talent Management Specialist

LinkedIn
01.2022 - Current

Quality Control Specialist

Total Systems Services, TSYS
08.2018 - 12.2021

Collections Analyst

Total Systems Services, TSYS
01.2016 - 08.2018

Bachelor of Arts - Art History, Criticism, And Conservation

Columbus State University
05.2001 -

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Karina Jackson