Karina LV Caudillo
Chino Valley,AZ
Summary
High performing associate with a proven track record at Bank of America, enhancing customer loyalty and bank profitability through expert bilingual communication and strategic sales coaching. Excelled in operational and company risk mitigation, achieving significant sales targets. Specializes in employee onboarding and delivering exceptional customer service, driving success in fast-paced environments.
Overview
23
23
years of professional experience
Work History
CSR-Banker-Assistant Manager-Senior Banker
Bank of America
Prescott Valley And Prescott, AZ
09.2007 - Current
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Coordination of daily center operations, including scheduling and staffing.
- Resolved customer inquiries and complaints requiring management-level escalation.
Teller-Banker
Compass Bank/BBVA
Prescott, AZ
04.2002 - 02.2005
- Coordinated opening and updating of accounts such as checking, savings and cd's
- Consistenly met sales quotas by discussing bank products, including credit cards and lines of credit.
- Complied with applicable banking laws and regulations, following company and security operational procedures.
- Multi-task the lobby and drive-up teller window. Cash handling and cross selling
- Provided customer service to bank clients, answering inquiries and resolving complaints.
Education
High School Diploma -
Bradshaw Mountain High
Prescott Valley, AZ05-2000
Skills
- Bilingual in Spanish
- Employee onboarding
- Operational risk mitigation
- Company risk mitigation
- Sales coaching
- Excellent customer service
Affiliations
- Special event coordinator
Accomplishments
- Customer service recognition.
- Continuous passing audit scores/recognition.
Timeline
CSR-Banker-Assistant Manager-Senior Banker
Bank of America
09.2007 - Current
Teller-Banker
Compass Bank/BBVA
04.2002 - 02.2005
High School Diploma -
Bradshaw Mountain High
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