Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karina Marquez Tapia

Rosamond,CA

Summary

Experienced in managing retail operations, including inventory management, customer service, and team leadership. Demonstrated ability to drive sales, improve store performance and develop staff members into productive team players. Strong problem-solving skills and knack for building relationships with customers have consistently contributed to overall store success. Committed to creating positive shopping experiences that lead to repeat business. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

16
16
years of professional experience

Work History

Retail Assistant Manager

Rite-Aid Pharmacy
Palmdale, CA
07.2011 - 05.2024
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Processed sales transactions via cash register and telephone orders.
  • Cultivated loyal customer base by providing excellent customer service.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Assisted in the development of store policies and procedures.

Sales Associate

Home Depot
Palmdale, CA
03.2008 - 06.2010
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Computer Networking

College of San Mateo
San Mateo, CA
03-1989

Bachelor of Science - Business Administration

St Scholastica's College
Philippines
06-1987

Aragon High School
San Mateo, CA
07-1983

Skills

  • Time management abilities
  • Scheduling and Coordinating
  • Customer Engagement
  • Sales strategy development
  • Retail Operations
  • Employee Scheduling
  • Merchandise Display
  • Sales monitoring
  • Display building
  • Staff Management
  • Customer Service
  • Problem-solving abilities
  • Preventive Maintenance
  • Managing Operations and Efficiency
  • Performance Evaluations
  • Computer Skills
  • Organizational Skills
  • Decision-Making

Languages

Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Retail Assistant Manager

Rite-Aid Pharmacy
07.2011 - 05.2024

Sales Associate

Home Depot
03.2008 - 06.2010

Computer Networking

College of San Mateo

Bachelor of Science - Business Administration

St Scholastica's College

Aragon High School
Karina Marquez Tapia