Karina McCain
The Home Depot
Platteville,CO
8
years of professional experience
Results-driven customer service professional with over six years of experience in leading teams and streamlining operations. Known for analyzing feedback to implement effective processes that enhance customer satisfaction and reduce response times.
Work History
Customer Service Lead
6 Years 5 Months- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Trained and mentored new staff on product knowledge and service protocols.
- Analyzed customer feedback to identify trends and improve service delivery.
- Implemented processes that streamlined order fulfillment and reduced response times.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Floor Associate
1 Year 9 Months- Organized merchandise displays to maximize product visibility and sales potential.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained cleanliness and organization of store environment for optimal customer engagement.
- Collaborated with team members to streamline inventory management processes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
Education
High School Diploma
Skills
Customer service excellence
Customer complaint resolution
Financial transactions
Business correspondence
Issue resolution
Administrative duties
Team leadership
Office administration
Cash handling
Customer satisfaction
Sales strategy
Email etiquette
Timeline
Customer Service Lead
The Home Depot
03.2020 - 08.2026Read More
Floor Associate
Big Lots
05.2018 - 02.2020Read More
Valley High School
High School Diploma
Read More