Karina Mendez-Mendoza
Redford
Summary
Achieved customer service and quality goals, positively impacting business performance. Dedicated customer service motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Bilingual Recruiter
Masterson Staffing Solutions
09.2024 - Current
- Facilitate candidate Manage client and candidate communication, update candidate status, and process changes efficiently
- Ensuring compliance with I-9 and payment verification
- Build strong candidate relationships to understand availability, pay expectations, and job fit
- Coordinate candidate replacements and conduct drug screenings, maintaining detailed profiles
- Fill client positions, manage call-offs, and conduct site visits to ensure workforce alignment
- Visited clients for monthly check ins and over bookings visits and onboarding
Bilingual Customer Service Representative
Geotab
02.2021 - 04.2024
- Company Overview: Remote
- Manage key trucking accounts, resolving inquiries for Amazon, JBL Hunt, Walmart
- Fostered cross-departmental cooperation to meet customer needs
- Developed comprehensive training resources, enhancing team knowledge and boosting service quality while creating streamlined documents for improved efficiency
- Provided multilingual support across various communication channels, prioritising customer needs and actively engaging in ongoing skill enhancement
- Leveraged search engine technology to maintain current training accounts, participating in regular performance reviews to drive continuous improvement
- Remote
FCA Bilingual Dealer Digital Support
STELLANTIS
09.2019 - 01.2020
- Supported FCA/Stellantis dealerships with account management and daily updates
- Provided bilingual support via email, chat, and phone, resolving daily cases
- Streamlined account updates, improving dealership communication
- Assisted in cancellations and carrier updates, boosting operational accuracy
- Optimised CRM processes through precise VIN lookups and billing, enhancing operational efficiency for FCA/Stellantis dealerships
WIRELESS CONSULTANT
GOWIRELESS
08.2017 - 01.2019
- Handled customer accounts, achieving sales targets, and managing daily cash flow efficiently
- Facilitated account setups, payments, and device upgrades, ensuring customer satisfaction
- Oversaw business accounts, offering tailored promotions to meet client needs
- Maintained organized workspace, executing opening and closing procedures diligently
- Cultivated strong partnerships with team members and suppliers to ensure seamless customer experiences
- Actively contributed to knowledge sharing initiatives
Education
Cousino Highschool
06.2012
Skills
- Customer service
- Strong organization
- Sales
- User Acceptance Testing
- Training
- Live Chat
- Jira
- CRM software
- Multi task
- Call Center Logistics
- Word/Excel/Powerpoint
- Logistics
- Bilingual Spanish
Languages
Spanish
Timeline
Bilingual Recruiter
Masterson Staffing Solutions
09.2024 - Current
Bilingual Customer Service Representative
Geotab
02.2021 - 04.2024
FCA Bilingual Dealer Digital Support
STELLANTIS
09.2019 - 01.2020
WIRELESS CONSULTANT
GOWIRELESS
08.2017 - 01.2019
Cousino Highschool
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