Karina Monte
Colorado Springs,CO
Summary
Experienced Medical Assistant with knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Peak Vista Community Health Centers
08.2019 - Current
- Scrub schedule
- Vaccines
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Administered patient assessments and collected vital signs to support clinical evaluations.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and efficiency.
- Assisted healthcare providers during examinations, ensuring compliance with protocols and patient comfort.
- Documented patient information accurately in electronic health record systems to maintain data integrity.
- Trained new staff on office procedures and best practices to improve team performance and service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representive
Peak Vista Community Health Center
03.2017 - 08.2019
- In Peak Vista my job there is assist our patients with scheduling appointments, request refills for them, look and see if we have any updates on any results for the patient or anything that the patient needs to know in regards their health. Also one of the things we have to for every patient is run their insurance to make sure its active. We also have t determine when a patient calls to speak to a nurse we need to know why and which nurse we need to transfer them. I also help train new agents that come to our department.
Customer Service Representive
Rapid Visa
10.2015 - 08.2016
- Company Overview: Rapid Visa is a company that was located here in Colorado Springs. It's a office that provides people to have a visa and adjust their immigration status.
- My duties were answering calls, transfer calls to the main office, answer questions to customers about our services. Review paper work, organize paper work and send messages to the clients on the status of their documents.
Customer Service Representive
Xerox
08.2014 - 08.2015
- My duties in Xerox was Answer incoming calls, answer questions that clients have about their accounts, take payments and troubleshoot with them if their device if it was not working.
Hostess
Pubelo Viejo
05.2014 - 08.2014
- My duties were to have clients seated, answer the phone to get any Togo orders, and keep my area clean.
Hostess
Margaritas
02.2013 - 03.2014
- My duties were to have clients seated, answer the phone to get any Togo orders, and keep my area clean.
Education
Medical -
NIMAA National Institute
04.2019
Diploma - undefined
Wasson High School
05.2011
Skills
- HIPAA regulations knowledge
- Appointment coordination
- Client support
- Proficient in medical terminology
- Patient vital sign assessment
- Electronic medical record management
- Patient care management
- Accurate clinical documentation
- Patient-centered care
- Accurate data entry
- Dependable collaborator
- Process support
- CPR certification
- Vaccine administration
- Insurance eligibility verification
- Scheduling appointments
- Fluent in English and Spanish
Certification
- CCMA - Certified Clinical Medical Assistant
Section name
Authorized to work in the US for any employer
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Peak Vista Community Health Centers
08.2019 - Current
Customer Service Representive
Peak Vista Community Health Center
03.2017 - 08.2019
Customer Service Representive
Rapid Visa
10.2015 - 08.2016
Customer Service Representive
Xerox
08.2014 - 08.2015
Hostess
Pubelo Viejo
05.2014 - 08.2014
Hostess
Margaritas
02.2013 - 03.2014
Diploma - undefined
Wasson High School
Medical -
NIMAA National Institute
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