KARINA MONTOYA

New Patient Coordinator.

• As a new patient coordinator I have updated patient information in databases and adhered to confidentiality requirements. Informed patients regarding needed medical tests and imaging requirements prior to scheduling new patient consultation visits. Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency. Prioritized referrals according to urgency and adhered to appropriate referral deadlines. Reviewed referral details and expectations with providers and patients, and requested new referrals when necessary. Reviewed data obtained from referring physicians for completeness and accuracy. Verified documents and associated records to catch and resolve discrepancies. Completed pre- and post-op patient inspections. Prioritized and organized tasks to efficiently accomplish service goals. Knowledgeable in various systems, like EPIC, Meditech, PACS, and Syntellis.

Medical Receptionist:

• As a medical receptionist, I checked patients in and out for appointments, and collected co-payments. Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files. Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures or appointments. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants. Answered a multi-line phone system and directed callers to the requested personnel and departments. Took messages from patients and promptly relayed to appropriate staff. Called patients to confirm scheduled appointments and obtain additional details. Greeted patients and visitors to answer questions, or refer inquiries to appropriate personnel. Informed patients of their financial responsibilities prior to rendering services. Maintained patient accounts by obtaining, recording, and updating personal and financial information. Applied knowledge of medical terminology and insurance processes to support office administration productivity. Straightened up waiting room to maintain neat and organized space. Trained new staff on office procedures, insurance processes and medical terminology. And most importantly, protected patients by observing strict HIPAA guidelines.

Cashier

• As a cashier I operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Answered product questions with up-to-date knowledge of sales and store promotions. Learned roles of other departments to provide coverage and keep store operational. Scanned merchandise using point-of-sale system for accurate purchase totals. Used suggestive selling techniques to promote add-on sales. Verified customer age requirement for alcohol or tobacco purchases. Processed refunds for worn, damaged and broken merchandise. Kept register terminal area and store clean and orderly. Learned roles of other departments like our Bakery, Kitchen, Produce, Night crew, and Point of Sale system to provide coverage in any and all departments to keep store operational

Front end Manager

• As I moved into my managerial role, I performed cash count-out of all cashiers tills at end of each shift and addressed all queries from customers. Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures. Managed cash flow of store, including cashier operations, bookkeeping and security. Built and maintained productive relationships with employees. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members. Put together schedule for floor staff according to skill sets and coverage needs. Provided administrative support to coworkers, taking on additional tasks during high-volume periods. Helped employees perform at peak productivity with morale-boosting programs and motivational techniques. Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety. Maintained important files, running reports and delivering updates on occupancy and revenue. Oversaw shelf inventory and customer-focused loss prevention strategies. Tracked company inventories, moved excess stock and arranged products to improve sales.