Nyssa Contreras
Salinas,CA
Summary
Currently serving as a Prescription Coordinator, I possess an understanding of pharmaceuticals, their indications, and the intricacies of working with insurance providers to obtain prior authorizations. As a team lead, I effectively guide and support my colleagues, addressing inquiries and resolving concerns while also training and onboarding new team members. Known for strong communication skills, attention to detail, and the ability to handle complex tasks in a fast-paced environment. Committed to providing exceptional service and ensuring accurate, timely prescription processing for patients and healthcare providers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Prescription Coordinator
Cypress Healthcare Partners
05.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Reduced error rates with diligent monitoring of workflow processes and timely resolution of issues.
Pharmacy Technician
CVS Pharmacy
07.2019 - 05.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Education
High School Diploma -
Everett Alvarez High School
Salinas, CA05.2017
Skills
- Preparing bulk medications
- Drug inventory control
- Ordering and stocking medications
- Resolving customer issues
- Prior Authorization Processing
- Problem Resolution
- Workflow Processes
- Team Development
- Training Team Members
Certification
- Certified Pharmacy Technician (CPhT)
- PTCB Certification
Timeline
Prescription Coordinator
Cypress Healthcare Partners
05.2022 - Current
Pharmacy Technician
CVS Pharmacy
07.2019 - 05.2022
High School Diploma -
Everett Alvarez High School
- Certified Pharmacy Technician (CPhT)
- PTCB Certification
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