Tatiana A Wallace
Coral Springs,FL
Summary
Enterprising, driven and disciplined individual, with an eye for detail. Possesses excellent customer service and one who dedicates to any task assigned or goals set. Experienced in preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Medical Specialist Of The Palm Beaches
2023.01 - Current
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Engaged with patients to provide critical information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted with discharge planning coordination and post-acute care referrals.
Pharmacy Technician
CVS Pharmacy
2021.08 - Current
- Operates and balances cash register daily
- Assist in inventory management
- Assist in quality improvement initiatives, inventory and ordering pharmaceuticals
- Quickly and accurately fill all medication orders and arrange them for quality verification by the pharmacist
- Greeting all customers and providing them with courteous service and assistance
Supervisor
CVS Pharmacy
2021.05 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Maintained safe work and collaboration spaces for night employees.
Nursing Assistant
Country Meadows Retirement Communities
2019.08 - 2021.03
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns..
Education
Walkersville High School
Frederick, MarylandSt. Elizabeth Technical High School
Biology
Frederick Community College
Frederick, MDSkills
- Verifying Orders
- Pharmacy Operations
- Preparing Bulk Medications
- Stocking Shelves
- Proper Labeling Procedures
- Ordering and Stocking Medications
- Answering and Routing Calls
- Prescription Refill Fulfillment
- Data Entry
- Patient Profile Setup
- Customer Service
- Dispensing Medications
- Insurance verifying
- Reliability and Dedication
- Patient Relations
- Medical terminology knowledge
Additional Information
- English Honors 10th-11th grade Chemistry Honors 10th- 11th grade Achievements: Chick-Fil-A Remarkable Futures Scholarship Recipient 2018 Academic Excellence Award 2017 and 2016 Theodore Stephens Honor Award for outstanding academic achievement 2017
Certification
- Certified by the Pharmacy Technician Certification Board
Timeline
Patient Care Coordinator
Medical Specialist Of The Palm Beaches
2023.01 - Current
Pharmacy Technician
CVS Pharmacy
2021.08 - Current
Supervisor
CVS Pharmacy
2021.05 - Current
Nursing Assistant
Country Meadows Retirement Communities
2019.08 - 2021.03
Walkersville High School
St. Elizabeth Technical High School
Biology
Frederick Community College
- Certified by the Pharmacy Technician Certification Board
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