Karina Montoya
Comstock Park
Summary
Dedicated Senior Services Advocate with proven expertise in client communication and resource management. Effectively resolves complex issues and enhances client experiences through collaborative efforts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Services Advocate
Kent County Community Action
01.2022 - Current
- Facilitated client access to community resources and support services.
- Resolved complex client issues through effective communication and problem-solving techniques.
- Collaborated with local organizations to expand resource availability for clients.
- Conducted needs assessments to tailor services based on individual client requirements.
Registration Specialist
Network 180
10.2021 - 01.2022
- Facilitated patient registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Coordinated appointment scheduling, optimizing workflow and enhancing patient experience.
- Provided support in insurance verification, resolving discrepancies to streamline billing processes.
- Managed electronic health record systems to maintain up-to-date patient information.
Optician I
Cherry Health
07.2018 - 10.2021
- Provided expert guidance on lens selection and fitting for diverse patient needs.
- Collaborated with healthcare teams to ensure comprehensive patient care and satisfaction.
- Maintained inventory management systems for eyewear products and supplies efficiency.
- Managed patient records and billing processes, ensuring compliance with healthcare regulations.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Pediatric Registration Specialist
Cherry Health
04.2018 - 10.2021
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Managed electronic health record (EHR) systems for accurate data entry and retrieval.
- Trained and mentored new staff on registration protocols and software usage.
- Collaborated with cross-functional teams to improve patient experience initiatives.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
Med Tech
Vista Springs Assisted Living
05.2013 - 04.2018
- Monitored patient vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Managed inventory of medical supplies, ensuring availability and compliance with regulations.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Education
High School Diploma -
North Kent High School
Comstock Park, MIPursuing Bachelor of Social Work -
Kuyper College
Grand Rapids, MICertification
- Medical Interpreter Training - August 2018
Languages
Spanish
Native or Bilingual
Timeline
Senior Services Advocate
Kent County Community Action
01.2022 - Current
Registration Specialist
Network 180
10.2021 - 01.2022
Optician I
Cherry Health
07.2018 - 10.2021
Pediatric Registration Specialist
Cherry Health
04.2018 - 10.2021
Med Tech
Vista Springs Assisted Living
05.2013 - 04.2018
High School Diploma -
North Kent High School
Pursuing Bachelor of Social Work -
Kuyper College