Karina Morales
El Paso,TX
Summary
Dynamic and adept Tech Support specialist with a proven track record at Charter Communications. Excels in problem-solving and customer service, skilled in tech support and HIPAA compliance. Significantly enhances customer satisfaction by efficiently resolving complex issues. Expertise in claim processing and dedication to continuous improvement stand out as key contributions to team success. Backed by over 10 years of customer service experience and a willingness to learn new things.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loan Assistant
Plaza Loan
08.2024 - Current
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Assembled important paperwork and disclosures for borrower.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
Tech Support
Charter Communications
01.2023 - 08.2024
- Assisting customers with problems with Spectrum internet
- Tech support on issues and billing questions
- Troubleshooting internet system
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Customer Service
Data Mark
10.2019 - 01.2023
- Searching missing packages and submitting claims and orders for customers for packages lost
- Keeping up with updates and making outbound calls to update on process
- Drove excellence in customer service while overseeing department functions.
- Confirmed excellent customer service by quickly resolving customer concerns.
Customer Service
Hgs
04.2017 - 08.2019
- Initially was hired as a customer service rep for Cigna Healthspring would provide assistance for policy holders with understanding their coverage, was allowed the opportunity to transfer to Cigna Healthspring Coverage Determination Unit where I would assist providers and customers with Prior Authorizations for medications
- Now was transferred to Cigna Commercial Provider Line where i am assign to help out with patients policy.
Customer Service
GC Services
08.2015 - 02.2017
- Providing information to customer regarding FEDEX packages
- Reviewing suggestions for customer due to late package and satisfying customer with questions.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Provided customers with reliable, enthusiastic and personalized customer service.
Education
High School Diploma -
Burges High School
07-2013
Medical Assistant/Scribe
Healthy Horizons Institute
El Paso, TX07-2025
Skills
- Cash management
- Proficient in computer applications
- Skilled in managing inbound calls
- Proficient typing skills
- Effective problem resolution
- Tech Support
- Claim Processing
- HIPPA
- Loan servicing
- Microsoft office
- Document verification
- Active listening
- Customer service
- Problem resolution
- Relationship building
- Call center experience
Certification
- Medical Assistant/ Scribe Certificate of Completion
LANGUAGES
English Bilingual
Spanish Bilingual
Timeline
Loan Assistant
Plaza Loan
08.2024 - Current
Tech Support
Charter Communications
01.2023 - 08.2024
Customer Service
Data Mark
10.2019 - 01.2023
Customer Service
Hgs
04.2017 - 08.2019
Customer Service
GC Services
08.2015 - 02.2017
High School Diploma -
Burges High School
Medical Assistant/Scribe
Healthy Horizons Institute
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