DANIELLE JONES
Sheridan,WY
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous loan requests at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, finding a solution that best fits the customer and the bank.
Overview
4
4
years of professional experience
Work History
Loan Assistant
USDA-Rural Development
10.2024 - Current
- Communicated with customers daily to request information and complete paperwork.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Coordinated with third-party vendors for appraisals, title searches, and other necessary reports required for loan approval.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
Loan Operations Supervisor
Bank of Buffalo
01.2024 - 10.2024
- Led process improvement initiatives that resulted in reduced costs and increased operational efficiency within the loan operations department.
- Conducted regular audits of loan files, ensuring complete documentation according to established guidelines and regulations.
- Managed a team of loan processors, ensuring adherence to regulatory compliance and industry best practices.
AG/Commercial Lender
Grasslands Federal Credit Union
Baker
02.2024 - 04.2024
- Worked with Merdian Link, and Symitar systems
- Analyzed tax returns, income and credit reports
- Analyzed Balance sheets, P&L’s and projections
- Network within the community
- Provided loan options and repayment plans for members
- Analyzed and underwrote requests for new loans and loan renewals.
- Negotiated favorable loan terms and conditions, ensuring mutually beneficial agreements between the bank and clients.
Scanner/Loan Processor Commercial/AG
First Northern Bank of Wyoming
Sheridan
09.2023 - 02.2024
- Used Synergy to capture all documents
- Analyzed all closing documents for correct loan type
- Created checklists for lenders and processors to help with scanning.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Gathered, sorted and scanned documents to enter into computer system.
- Set up and completed loan submission packages.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
In House RE Processor
First Northern Bank of Wyoming
Sheridan
02.2022 - 09.2023
- Analyzed credit report and financial scenarios
- Spread Tax returns, calculate income, review loan documentation
- 3 years of creating loan write-ups
- 3- years of loan documentation creation
- Answered customer inquiries involving rates, products and loan application status to provide quality customer service.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Secondary RE Processor
First Northern Bank of Wyoming
Sheridan
01.2024 - 02.2024
- Analyzed credit report and financial scenarios
- Spread Tax returns, calculate income, review loan documentation
- Answered customer inquiries involving rates, products and loan application status to provide quality customer service
- Process FHA, VA, Conventional, Construction and HELOC
- 1.5 years of Encompass experience
- Submit completed files to the underwriter.
- Supported team members in their tasks, contributing to overall team success.
Teller
First Northern Bank of Wyoming
Sheridan
08.2020 - 01.2021
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Associate of Science - Business Agriculture
NWCCD
Sheridan, WY05.2021
Associate of Science - Animal Science
NWCCD
Sheridan, WY05.2021
Bachelor of Science - Business Management
Montana State University- Billings
Billings, MTSkills
- Credit analysis
- Cash Flow analysis
- Loan structuring
- Loan Portfolio Monitoring
- Loan File Maintenance
- Excellent Communication
- Time Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Loan Origination
- Decision-Making
Timeline
Loan Assistant
USDA-Rural Development
10.2024 - Current
AG/Commercial Lender
Grasslands Federal Credit Union
02.2024 - 04.2024
Secondary RE Processor
First Northern Bank of Wyoming
01.2024 - 02.2024
Loan Operations Supervisor
Bank of Buffalo
01.2024 - 10.2024
Scanner/Loan Processor Commercial/AG
First Northern Bank of Wyoming
09.2023 - 02.2024
In House RE Processor
First Northern Bank of Wyoming
02.2022 - 09.2023
Teller
First Northern Bank of Wyoming
08.2020 - 01.2021
Associate of Science - Business Agriculture
NWCCD
Associate of Science - Animal Science
NWCCD
Bachelor of Science - Business Management
Montana State University- Billings