Karina Olivas
Arlington,TX
Summary
Experienced repair technician specializing in console diagnostics, soldering, disc resurfacing, and controller repair. Known for problem-solving, reliable equipment restoration, efficient execution of assigned responsibilities, fast identification of process gaps, and timely management communication.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Repair Technician
GameStop - Grapevine, T X
Grapevine, Texas
06.2005 - Current
- Repair game consoles such as Wii, PS4, and Switch, including 1st and 2nd-generation models.
- Repair game controllers such as Joy-Con left and right, PS4, Xbox One, Xbox Series, Xbox Elite, PS5, Wii, and gamepads.
- Repair game software DVDs.
- Processed internet returns for customers and issued refunds to enhance customer satisfaction.
- Returned functional products to vendors in RLB for processing.
- Received merchandise from chain stores for defective check-ins to ensure quality control.
- Move final products within the warehouse and create parent SKUs in the ATR system.
Store Associate
Walmart
Grand Prairie, Texas
02.2020 - 11.2021
- Operated point-of-sale system, managing cash, card, and return transactions efficiently.
- Resolved customer concerns with calm service and clear communication at the register.
- Monitored sales floor, facilitating customer support and maintaining merchandise availability.
- Assisted in loading and unloading vendor deliveries at the receiving dock.
Tax Preparer
H&R Block
Arlington, Texas
01.2013 - 04.2015
- Advised clients on efficient, legal tax-filing methods to maximize refunds.
- Helped identify possible deductions to reduce tax liability.
- Managed multiple tax preparation projects simultaneously and met filing deadlines.
- Reviewed tax records for accuracy, ensuring compliance and completeness.
- Guided staff on complex tax matters, ensuring timely project completion.
Education
GED -
Tarrant County College
Fort Worth, TX05-2013
Some College (No Degree) - Licenciatura En Derecho
Facultad De Derecho De La UAdeC
Torreón, Coah., MexicoSkills
- Console diagnostics and repair
- ATR systems knowledge
- Equipment maintenance proficiency
- Microsoft Word expertise
- Problem solving
- Process improvement
- Detail orientation
- Multi-tasking abilities
- Effective team communication
- English and Spanish proficiency
Certification
- Leadership Evaluation Program - GameStop, Issued 2009
Timeline
Store Associate
Walmart
02.2020 - 11.2021
Tax Preparer
H&R Block
01.2013 - 04.2015
Repair Technician
GameStop - Grapevine, T X
06.2005 - Current
GED -
Tarrant County College
Some College (No Degree) - Licenciatura En Derecho
Facultad De Derecho De La UAdeC