Timeline
Work History
Overview
Education
Skills
Work Preference
Accomplishments
Languages
Websites
Generic

Karina Perdomo

Assistant Vice President, Senior Client Services Team Manager
Lancaster,CA

Timeline

Bachelor of Arts - Public Sector Management

California State University Northridge
06.2024 - Current

AVP; Client Services Team Manager

Bank of America
06.2021 - Current

Associate of Arts - Business Administration

Antelope Valley College
03.2020 - 05.2021

Officer; Senior Client Services Advocate

Bank of America
01.2018 - 07.2021

Client Services Representative

Bank of America
09.2012 - 07.2014

Work History

AVP; Client Services Team Manager

Bank of America
Glendale, CA
06.2021 - Current
  • Resolved executive escalated customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Accomplished multiple tasks and deliverables within established timeframes.
  • Established team priorities, maintained schedules, conducted staff meetings and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements and operational excellence3.
  • Recruit, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.

Officer; Senior Client Services Advocate

Bank of America
Glendale
01.2018 - 07.2021
  • Took ownership of escalated customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Client Services Representative

Bank of America
Glendale
09.2012 - 07.2014
  • Educated high volume of clients on account services and resolved client inquiries regarding statement information and account balances.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer service experience and exceeded team goals through effective client satisfaction rates.
    Trained staff on operating procedures and company services.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Education

Associate of Arts - Business Administration

Antelope Valley College
Lancaster, CA
03.2020 - 05.2021

Bachelor of Arts - Public Sector Management

California State University Northridge
06.2024 - Current

Skills

  • Leadership
  • Management
  • Risk Mitigation
  • Critical Thinking
  • Performance Improvement
  • Coaching & Development
  • Performance Analysis
  • Project Coordination

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingWork from home option4-day work week

Accomplishments

Bank of America Future Leader Program - 2018 Mentee Graduate

Bank of America Future Leader Program - 2024 Mentor

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Websites

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Karina PerdomoAssistant Vice President, Senior Client Services Team Manager