Karina Pimentel
Las Vegas,NV
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
World Market Center LLC
12.2014 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
Business Administration
El Dorado High School
Las Vegas, NV05.2005
Skills
L
- Financial Statements
- Workflow Management
- Customer Service
- Sales Activities
Additional Information
I'm Bilingual, ready to learn different field great customer service.
Languages
Arabic
Limited Working
Timeline
Customer Service Manager
World Market Center LLC
12.2014 - Current
Business Administration
El Dorado High School
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