Summary
Work History
Education
Skills
Timeline
Generic

KIRSTIE BROWN

Lake In The Hills,IL

Summary

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Work History

Customer Service Manager

Hobby Lobby
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Generated customer satisfaction surveys to analyze results into action plans.

Education

Yonkers High School
Yonkers, NY

Skills

  • Corporate Social Responsibility
  • Sales Expertise
  • Financial Statements
  • Art History

Timeline

Customer Service Manager

Hobby Lobby

Yonkers High School
KIRSTIE BROWN