Karina Quezada

• Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Resolved concerns with products or services to help with retention and drive sales
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies

• Selected, recommended and helped obtain or locate merchandise based on customer desires and needs
• Assembled promotional displays to increase brand awareness and attract customers
• Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom
• Answered customer questions about products and services, helped locate merchandise and promoted key items

• Selected, recommended and helped obtain or locate merchandise based on customer desires and needs
• Assembled promotional displays to increase brand awareness and attract customers
• Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom
• Answered customer questions about products and services, helped locate merchandise and promoted key items

•Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
•Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
•Disbursed cash and checks accurately while maintaining security of cash drawers.
•Monitored and reported suspicious activity in line with bank security policies.
•Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
•Provided customer records, account statements and copies of checks.
• Sold and cross-sold bank products to new and existing customers.