Karina Ramos
Herriman
Summary
Achieved high levels of customer satisfaction through prompt and accurate service delivery. Improved transaction efficiency by implementing best practices in wholesale management. Cultivated a strong work ethic among team members, resulting in enhanced productivity.
Overview
6
6
years of professional experience
Work History
Support Technician
Open Dental Software
11.2020 - 12.2022
- Delivered technical support for software installations and resolved troubleshooting issues for clients.
- Facilitated end-user training on software functionalities to optimize operational efficiency.
- Facilitated collaboration among cross-functional teams to swiftly address and resolve software-related challenges.
- Assisted in onboarding new employees by providing essential information and resources. Supported training sessions to familiarize staff with company policies and procedures. Facilitated introductions to team members and key stakeholders.
- Assisted support technicians in resolving client accounting issues. Aided in entering clinical procedures into the system.
Customer Service Representative
Washington Federal Bank
03.2020 - 10.2020
- Managed account opening and closing procedures to ensure compliance and efficiency.
- Executed specialized service and account transactions for customers, including check ordering and stop payment order placement.
- Executed financial control measures by securing funds and ensuring accurate transaction processing.
- Facilitated supply of coin and currency to tellers for efficient transaction processing.
- Executed daily cash deposit balancing and vault inventory management with meticulous attention to detail.
Case Manager
OlsenDaines
06.2017 - 03.2020
- Diligently return calls and answer email message inquiries
- Scheduled attorneys’ appointments with clients
- Managed sensitive documents
- Answered Multi-line phones
Internship Student
Marion County Juvenile Department
06.2019 - 08.2019
- Reviewed and organized client social files
- Facilitated client contacts
- Documented contacts with clients, families, and community partners
Education
Bachelor of Arts - Criminology And Criminal Justice
Portland State University
Portland ORSkills
- Work well with others
- Bilingual in Spanish and English
- Organized
- Flexible/Punctual
- Quick learner
- Customer service oriented
- Ability to multitask
- Detail Oriented
Timeline
Support Technician
Open Dental Software
11.2020 - 12.2022
Customer Service Representative
Washington Federal Bank
03.2020 - 10.2020
Internship Student
Marion County Juvenile Department
06.2019 - 08.2019
Case Manager
OlsenDaines
06.2017 - 03.2020
Bachelor of Arts - Criminology And Criminal Justice
Portland State University