Karina Reyes
Melrose Park,IL
Summary
Dynamic and detail-oriented professional with extensive experience at Lowe's, excelling in point-of-sale operations and customer service. Proven track record in cash handling and employee training, fostering team success and enhancing customer satisfaction. Adept at maintaining compliance and accuracy in all transactions, ensuring a seamless retail experience.
Overview
9
9
years of professional experience
Work History
Market Delivery Associate
Lowe's
Franklin Park, IL
06.2022 - Current
- Maintained accurate records of transactions using the point-of-sale system.
- Counted and balanced cashier drawers.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered questions from customers regarding products and services offered by the company.
Cashier / Certified Retail Technician
Tony's Fresh Market
Hanover Park, IL
12.2022 - 12.2023
- Managed cash register operations using POS system and processed sales and returns.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Ensured proper use of coupons during checkout process.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Implemented new systems for tracking prices across multiple locations in order to ensure consistency throughout the organization.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Assisted with developing promotional campaigns designed to increase sales through special discounts or offers.
- Stamped price tags on merchandise, referring to official price lists.
Payroll Administrator
K R Deliveries Inc
Evanston, IL
03.2017 - 02.2022
- Assisted in onboarding new hires by preparing orientation materials and conducting orientations for new employees.
- Managed communications between drivers, customers, dispatchers.
- Reviewed work orders to check correctness of deliveries.
- Processed payroll transactions including timesheets, garnishments, benefit deductions and other payroll changes using ADP software system.
- Completed day-to-day duties accurately and efficiently.
Beauty Advisor
Ulta Salon and Cosmetics
Evanston, IL
06.2017 - 09.2019
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated products to customers and answered questions about features and benefits.
- Helped customers by answering questions and locating merchandise.
- Computed purchases and received and processed cash or credit payment.
- Provided beauty advice based on customer needs and preferences.
- Handled cash register transactions accurately and efficiently.
Cashier
TJ Max
Evanston, IL
02.2016 - 05.2017
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
- Reported any suspicious activity or theft immediately to management.
- Assisted other team members with their tasks as needed.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Evanton Township High School
Evanston IL 05-2017
Some College (No Degree) - Business Administration
Oakton Community College
Des Plaines, ILSkills
- Point-of-sale operation
- Cash handling
- Inventory management
- Customer service
- Retail sales
- Employee training
- Tax compliance
- Payroll administration
- ADP software
- Attention to detail
- Compliance
- Communication skills
- Payroll software proficiency
- Basic math
Languages
Spanish
Native/ Bilingual
Timeline
Cashier / Certified Retail Technician
Tony's Fresh Market
12.2022 - 12.2023
Market Delivery Associate
Lowe's
06.2022 - Current
Beauty Advisor
Ulta Salon and Cosmetics
06.2017 - 09.2019
Payroll Administrator
K R Deliveries Inc
03.2017 - 02.2022
Cashier
TJ Max
02.2016 - 05.2017
High School Diploma -
Evanton Township High School
Some College (No Degree) - Business Administration
Oakton Community College
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