Karina Rios Luna
Tucson,AZ
Overview
5
5
years of professional experience
Work History
Customer Service Team Member
Panda Express
Tucson, Arizona
02.2021 - 08.2022
- Exceeded established service goals while leveraging customer service, sales, and maintaining orderly conduct.
- Effectively greeted customers, processed, and managed, orders using a Point-of-sale (POS) system while simultaneously accommodating clients with filled drinks, utensils, napkins, and condiments, all packed and ready to go using safety protocol during high volume, fast-paced shifts, maintaining high energy and positive encouraging spirits.
- Welcomed and engaged with clients using active listening and compassionate nature; accurately processed clients' orders using Point of sale (POS) system while coordinating meal preparation and packaging in full compliance with safety and sanitation protocols.
- Supported customer satisfaction through attentive service supported customer satisfaction, sales activity, and orderly operations.
- Efficient order handling and POS processing kept service moving while beverage and supply needs were met during high-volume shifts.
- Proactively tracked and restocked essential inventory, before depletion to ensure seamless operational flow using anticipatory thinking.
- Demonstrated steadfast support to team members during under pressure environment
Elder Caregiver
Instantcare
Tucson, Arizona
11.2022 - 06.2025
- Assist clients with personal hygiene, grooming, and dressing to promote independence.
- Supported bathing, dressing and personal care needs.
- Engaged clients in meaningful conversations, fostering trust and enhancing emotional connections.
- Offer companionship to enhance emotional well-being and reduce feelings of isolation.
- Provided emotional support to clients experiencing depression or anxiety, helping them cope with their illness or disability.
- Monitor vital signs and report changes to healthcare professionals promptly.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Ensure client comfort and safety by observing and responding to their needs.
- Developed personalized care plans tailored to individual client needs.
- Support meal preparation and nutrition management to ensure healthy eating habits.
- Created safe living situations for clients through effective communication with family and staff about concerns and challenges.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Documented care activities and reported concerns to supervisors.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained clean living spaces and sanitized care areas
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- helping them through tough times, recovering from falls & surgeries, or dealing with severe illnesses.
Direct Support Professional
Sunshine Dta.
Tucson, Arizona
03.2025 - 05.2026
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Monitored safety protocols in facility to protect clients and staff. of all individuals in the facility at all times.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Documented care notes and shift updates in client records.
Education
High School Diploma -
Pueblo High School
Tucson, AZ05-2020
Skills
- Active listening
- Order processing
- Inventory control
- Team collaboration
- Care plan documentation
- Personal care assistance
- Conflict resolution
- Dependable and responsible
- Respectful and compassionate
- Verbal and written communication skills
Timeline
Direct Support Professional
Sunshine Dta.
03.2025 - 05.2026
Elder Caregiver
Instantcare
11.2022 - 06.2025
Customer Service Team Member
Panda Express
02.2021 - 08.2022
High School Diploma -
Pueblo High School