Karina Rivera
Las Vegas,NV
Summary
Detail-oriented professional with a strong background in inventory management, custodial responsibilities, and employee training for 6+ years.
- Directed a team of 3-5 employees to enhance operational efficiency by 25%
Overview
7
7
years of professional experience
Work History
Warehouse Associate Team Lead
Levis Strauss & Co
Las Vegas, NV
04.2022 - Current
- Developed and delivered comprehensive training sessions to enhance team proficiency in equipment operation and inventory management.
- Facilitated material shipment by managing boxing, packing, labeling, and associated documentation processes.
- Utilized advanced Microsoft Excel skills to develop custom reports for management, providing valuable insights into team performance and application trends.
Custodial Manager
TruFusion Summerlin
Las Vegas, NV
08.2021 - 03.2022
- Managed custodial team to uphold safety protocols and maintain operational efficiency.
- Implemented training programs for new staff focused on effective cleaning techniques and procedures, resulting in heightened team performance.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness and hygiene standards by performing tasks such as vacuuming, squeegeeing mirrors, and emptying trash.
Customer Service Representative
Elevance Health
Las Vegas, NV
05.2020 - 07.2021
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Directed efforts to resolve complex issues promptly, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Created comprehensive training resources for new employees to facilitate knowledge retention and integration.
Custodian Supervisor
ABM Janitorial Services / T-mobile Arena
Las Vegas, NV
10.2019 - 06.2021
- Conducted regular inspections and cleaning of restrooms, private suites, offices, locker rooms, bars, and lounges to uphold hygiene and aesthetic standards..
- Developed schedules to optimize labor resources and maintain facility cleanliness..
- Trained and mentored new staff on cleaning and safety protocols and equipment usage.
- Monitored staff performance and provided feedback to drive productivity.
Education
High School Diploma -
Silverado High School
Las Vegas, NV2020
Medical Billing And Coding -
Nevada Career Institute
NV12.2026
Certified Customer Service Professional (CCSP) -
CSIA
2022
Skills
- Customer Support: Data entry, Conflict resolution, Ticket management, Multitasking and organization, Email communication
- Custodial: Cleaning and sanitizing, Time management, Attention to detail, Preventive Maintenance, Supply management
- Warehouse: Material handling, Warehouse safety procedures, New hire on-boarding, Performance improvement
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Warehouse Associate Team Lead
Levis Strauss & Co
04.2022 - Current
Custodial Manager
TruFusion Summerlin
08.2021 - 03.2022
Customer Service Representative
Elevance Health
05.2020 - 07.2021
Custodian Supervisor
ABM Janitorial Services / T-mobile Arena
10.2019 - 06.2021
High School Diploma -
Silverado High School
Medical Billing And Coding -
Nevada Career Institute
Certified Customer Service Professional (CCSP) -
CSIA