Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karina Rodriguez

Houston

Summary

Dynamic hospitality professional with extensive experience at Rudy's Grill & Cantina, excelling in cocktail mixing and customer engagement. Proven ability to enhance guest experiences and resolve complaints effectively, fostering a welcoming environment. Bilingual in Spanish, I thrive in fast-paced settings, ensuring cleanliness and team collaboration to drive operational success.

Overview

6
6
years of professional experience

Work History

Bartender

Rudys Grill & Cantina
Cypress
06.2023 - Current
  • Mixed and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Engaged with customers to provide excellent service and build rapport.
  • Monitored inventory levels and restocked supplies as needed during shifts.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Restaurant Hostess

Rudys Grill & Cantina
Cypress
09.2019 - Current
  • Greeted and seated guests promptly in a busy restaurant environment.
  • Managed reservation system to optimize seating arrangements.
  • Maintained cleanliness and organization of the reception area.
  • Assisted with special events by preparing designated seating plans.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.

Store Manager

Sonic DriveIn
Houston
09.2020 - 05.2022
  • Oversaw inventory management and stock ordering processes.
  • Trained and developed team members on customer service standards.
  • Resolved customer complaints effectively to ensure satisfaction.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored inventory levels and placed orders to restock shelves.

Education

High School Diploma -

Cy-Fair High School
Cypress, TX
05-2019

Skills

  • Cocktail mixing
  • Inventory management
  • Customer engagement
  • Complaint resolution
  • Effective communication
  • Team collaboration
  • Cleanliness and hygiene
  • Conversant in Spanish

Timeline

Bartender

Rudys Grill & Cantina
06.2023 - Current

Store Manager

Sonic DriveIn
09.2020 - 05.2022

Restaurant Hostess

Rudys Grill & Cantina
09.2019 - Current

High School Diploma -

Cy-Fair High School

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