Karina Rodriguez
Dallas,TX
Summary
Results-driven Billing Clerk committed to optimizing payment processes and enhancing team productivity. Proven track record in managing key accounts, ensuring timely payments, and implementing innovative strategies for improved outcomes. Strong communication skills and dedication to maintaining compliance with industry standards.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Sr. Collector
Parkland Hospital
Dallas, TX
11.2022 - Current
- Collaborated with insurance companies to verify claims and payments.
- Reviewed and updated patient billing information for accuracy.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Follow up on claims rejections and denials
Payment Posting Specialist
Deca Dental Group
Dallas, USA
09.2017 - Current
- Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
- Posted payments and sent reviews and denials.
- Recorded payment denials in billing system and promptly notified account managers for timely resolution.
- Reviewed overpayments and processed refunds to be sent to patients and insurance companies.
- Downloaded, printed and batched electronic funds transfers and remits.
- Monitored and analyzed HIPAA and OSHA regulations to maintain compliance standards.
- Collaborated with team members to fulfill project requirements, develop effective solutions, and meet deadlines.
Dental Front Office Receptionist
Los Barrios Unidos Community Clinic
Dallas, USA
08.2014 - 09.2015
- Managed telephone and in-person inquiries from new and established dental patients to ensure timely assistance.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Coordinated patient check-ins and check-outs, verified insurance, and collected co-pays to maintain accurate financial records.
- Organized new patient files and updated existing records with current personal, insurance, and medical information to support efficient patient processing.
- Educated patients about post-operative and at-home care for optimal outcomes.
Assistant Manager
Jefferson Dental Clinics
Dallas, USA
06.2011 - 09.2013
- Coordinated supply purchases, equipment upgrades, and operating expenses to optimize resource management.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Addressed patient queries and concerns to ensure compliance with company policies and healthcare regulations while enhancing patient satisfaction.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Informed patients on treatment procedures and post-procedure care to promote understanding and adherence.
- Gathered medical information, dental health history and vitals from patients.
Education
High School Diploma -
Sunset High
Dallas, TX10-2008
Pharmacy Technician - Pharmacy
Everest College
Dallas, TxSkills
- Account collections
- Insurance billing
- Claims verification
- Billing management
- Payment processing
- Accounts payable
- Financial reporting
- Excel spreadsheets
- Eagle Soft
- MS Office
- Problem resolution
- Project planning
- Customer service
- Team building
- HIPAA compliance
Languages
English
Professional
Spanish
Professional
Timeline
Sr. Collector
Parkland Hospital
11.2022 - Current
Payment Posting Specialist
Deca Dental Group
09.2017 - Current
Dental Front Office Receptionist
Los Barrios Unidos Community Clinic
08.2014 - 09.2015
Assistant Manager
Jefferson Dental Clinics
06.2011 - 09.2013
High School Diploma -
Sunset High
Pharmacy Technician - Pharmacy
Everest College