LESTER SMITH
Mesquite,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sr. Collector
Exeter Finance
03.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
Auto Collections Representative
American Car Center
09.2022 - 02.2023
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales
- Upsold products to policyholders and potential new clients
- Exceeded company sales goals for new policies
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Collections Representative
National General
01.2022 - 08.2022
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Resolved challenging situations with friendly but firm strategies.
- Handled over 100 outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Used scripted conversation prompts to convey current account information and obtain payments.
Customer Service Representative
Sedgwick
01.2021 - 01.2022
- Communicated with other departments to establish action plans and manage open claims to closure
- Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system
- Maintained strong call control and quickly worked through scripts to address problems
- Navigated through computer systems to review information and respond appropriately to callers
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Phlebotomist
CSL Plasma
07.2018 - 12.2020
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Compiled and submitted data for demographic research
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Transported specimens following established protocol for temperature and light
- Demonstrated effective communication, public relation, and interpersonal skills
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Used aseptic techniques to maintain specimen integrity.
Education
Diploma -
West Mesquite High School
Associates of Science - Health Studies
Carrington College
Bachelor Of Science - Applied Management
Grand Canyon University
Skills
- Payment Collection
- Collection Calls
- Information Verification
- Account Management
- Critical Thinking
- Payment Schedules
- Time Management
- Credit and Collections
- Data Entry
- Account Analysis
- Balance Sheets
- Account Reviews
- Auto Dialers
- Microsoft Office
Timeline
Sr. Collector
Exeter Finance
03.2023 - Current
Auto Collections Representative
American Car Center
09.2022 - 02.2023
Collections Representative
National General
01.2022 - 08.2022
Customer Service Representative
Sedgwick
01.2021 - 01.2022
Phlebotomist
CSL Plasma
07.2018 - 12.2020
Diploma -
West Mesquite High School
Associates of Science - Health Studies
Carrington College
Bachelor Of Science - Applied Management
Grand Canyon University