Karina Salcedo
Miami,FL
Summary
Versatile professional experienced in overseeing and coordinating organizational operations. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
Lululemon
09.2022 - Current
- Investigated products or markets to determine areas for opportunity.
- Canceled orders based on customer requests, inventory or delivery problems.
- Analyzed corporate intelligence data to identify trends and patterns.
- Analyzed customer feedback and identified areas of improvement.
- Recruited and trained employees, fostering customer service mission and objectives.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Prepared and maintained work schedules to meet business volume and minimize guest inconvenience.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
Educator
Lululemon
11.2021 - 09.2022
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
MEDICAL RECORDS CLERK
NOVOS Behavioral Health Center
01.2021 - 11.2021
- Delivered charts to assigned areas of hospital or medical facility by following established routing procedures.
- Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
- Responded to inquiries from physicians and other healthcare providers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
CASHIER
The Home Depot
07.2020 - 03.2021
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
Education
HIGH SCHOOL DIPLOMA -
Brito Miami Private School
Miami, FL06.2021
Skills
- Time Management
- Productivity Maximization
- Providing Feedback
- Delegation
- Strategic and Critical Thinking
- Active listening
Accomplishments
In my role as a Guest Experience Lead, I proactively assumed responsibility for Membership Captures within my store. Recognizing the opportunity for improvement, I embarked on this initiative with the aim of enhancing our performance metrics. Prior to my involvement, Membership Captures were consistently in the low to mid 60s. However, through my efforts and strategic interventions, I have successfully elevated these figures to a consistent range in the mid to high 70s, thereby demonstrating a marked improvement in our outcomes.
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Leader
Lululemon
09.2022 - Current
Educator
Lululemon
11.2021 - 09.2022
MEDICAL RECORDS CLERK
NOVOS Behavioral Health Center
01.2021 - 11.2021
CASHIER
The Home Depot
07.2020 - 03.2021
HIGH SCHOOL DIPLOMA -
Brito Miami Private School
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