Karina Sanchez
Charlestown
Summary
Certified Medical Assistant with CPR/First Aid training and strong experience in patient care, clinical support, and administrative duties. Bilingual in English and Spanish, with excellent communication and customer service skills. Dedicated to providing compassionate care and supporting healthcare teams in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spa Receptionist
The Spa at Encore Boston Harbor
03.2024 - Current
- Welcome and assist guests in a luxury hospitality environment, ensuring comfort and satisfaction.
- Manage front desk operations including phone calls, appointment scheduling, and guest inquiries.
- Support spa staff by coordinating services and providing a seamless guest experience.
- Handle confidential client information with professionalism and discretion.
- Handled client feedback and concerns professionally, implementing solutions to enhance overall satisfaction.
Medical Assistant Student Intern
Joslin Diabetes Center
02.2025 - 04.2025
- Obtained and documented patient medical history, vital signs, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture, Capillary puncture, and Fingersticks test.
Spa Concierge
Mandarin Oriental Boston
05.2022 - 03.2024
- Responsibility of sales targets and maximizing revenue through treatments and services.
- Demonstrating knowledge of luxury hotel brand through spa sales and promotions.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Building rapport with customers by creating memorable experiences.
- Spa Awarded Forbes 5-Star and AAA 5-Diamond rating and ensuring excellence is upheld.
Mobile Expert
T-Mobile
07.2018 - 01.2022
- Exploring individual needs and providing hands-on demonstrations of latest and greatest technology in-store.
- Guide customers through their purchasing experience with thoughtful questions, insightful answers and sharing expertise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certificate - Medical Assistant
Bunker Hill Community College
Charlestown, MA05-2025
High School Diploma -
Madison Park Technical Vocational High School
Boston, MA06-2016
Skills
- Professionalism
- Adaptability
- Conflict Resolution
- Working with Diverse Backgrounds
- Team Collaboration
- Customer Satisfaction
Certification
Medical Assistant, CPR & First Aid for adults and children
Languages
Spanish - Native
Timeline
Medical Assistant Student Intern
Joslin Diabetes Center
02.2025 - 04.2025
Spa Receptionist
The Spa at Encore Boston Harbor
03.2024 - Current
Spa Concierge
Mandarin Oriental Boston
05.2022 - 03.2024
Mobile Expert
T-Mobile
07.2018 - 01.2022
Certificate - Medical Assistant
Bunker Hill Community College
High School Diploma -
Madison Park Technical Vocational High School
Similar Profiles
Gesley RobinsonGesley Robinson
Security Officer at Encore Boston HarborSecurity Officer at Encore Boston Harbor
ANA VASQUEZANA VASQUEZ
HOUSEKEEPER at Encore Boston HarborHOUSEKEEPER at Encore Boston Harbor
Melvin AcunaMelvin Acuna
Security Dispatcher at Encore Boston HarborSecurity Dispatcher at Encore Boston Harbor
Tiffany HeighesTiffany Heighes
Registered Nurse at Dartmouth-Hitchcock Medical CenterRegistered Nurse at Dartmouth-Hitchcock Medical Center
Asmita ChavanAsmita Chavan
Manager on Duty (MOD) at Timezone (TEEG Group)Manager on Duty (MOD) at Timezone (TEEG Group)