Karina Sanchez

• Led and mentored junior wellness coordinators, providing strategic guidance on program execution and client service delivery.
• Facilitated wellness programs for mid- to large-sized clients by aligning initiatives with organizational objectives and health plan strategies.
• Collaborated with carriers, vendors, and internal wellness consultants to deliver cohesive wellness solutions that optimize program effectiveness.
• Designed and executed comprehensive marketing strategies, including website development and performance analytics.

Client Service Representative.| 2021 – 2023

• Provided EPIC system support, ensuring data accuracy and integrity for client accounts.
• Managed certificates of insurance, and performed administrative tasks to support the account management team.

Insurance Support Coordinator | 2020 – 2021

• Delivered administrative and operational support to internal teams, enhancing workflow efficiency.
• Assisted with on-site tasks and coordinated the distribution of marketing materials for company-wide initiatives.

• Coordinated detailed reservations and seating arrangements to optimize guest experience and satisfaction.
• Assisted in training new host staff on operational procedures and customer service standards.

• Assisted in developing marketing campaigns for local events and community initiatives.
• Supported event planning by managing schedules and coordinating vendor communications.

• Managed multiple complex customer orders while prioritizing effective time management.
• Cultivated customer relationships to strengthen service quality and store loyalty.

• Delivered administrative and reception support to multiple teams, enhancing operational efficiency.
• Coordinated communication between teams to ensure seamless workflow and collaboration.