Karina Santana
CA
Summary
Security Supervisor with over five years of experience leading security operations in healthcare, corporate, and retail environments. Skilled in tactical communication, emergency response, team leadership, and investigative support, with a proven ability to protect people, property, and organizational assets.
Overview
7
7
years of professional experience
Work History
Security Supervisor
Allied Universal// Northridge Mall
Salinas, USA
03.2019 - Current
- Supervised and trained security officers, conducted shift briefings, and partnered with local law enforcement to provide investigative support for criminal cases.
- Prepared incident reports, maintained daily activity logs, utilized disposition codes and California Penal Codes in operations, provided emergency first aid, and ensured compliance with company policies.
- Patrolled high-traffic shopping center interior and exterior, monitored CCTV systems, and responded to security incidents to ensure safety of guests, tenants, and staff.
Security Supervisor
Allied Universal // Natividad Medical Center
Salinas, USA
02.2023 - 02.2024
- Led team of security officers in fast-paced Level II Trauma Center, coordinating daily operations to enhance safety of patients, visitors, staff, and hospital assets.
- Utilized verbal de-escalation techniques during behavioral health emergencies and performed tactical restraints to ensure the safety of patients and healthcare personnel.
- Secured Emergency Department during lockdowns, controlled access to restricted areas, and prevented unauthorized entry, ensuring compliance with hospital safety protocols.
Security Officer / Receptionist
Universal Music Group/ Universal Music Publishing Group
Santa Monica, USA
02.2022 - 02.2023
- Managed employee and guest access for Universal Music Group, ensuring secure check-in for executives, celebrity guests, and authorized visitors while delivering exceptional customer service.
- Monitored CCTV systems across multiple Universal Music Group properties, provided security support during studio sessions, and enforced access control for artists, staff, and visitors.
- Performed administrative and receptionist duties, screening and routing calls, coordinating music licensing inquiries, scheduling meetings, drafting correspondence, and supporting cross-functional teams including finance and human resources.
Education
Bachelor's Degree - Game Design w/ Game Writing focus
University of Silicon Valley
San Jose, CAAdministration of Justice -
Monterey Peninsula College
Monterey, CAHigh School Diploma -
Salinas High School
Salinas, CASkills
- Access Control Management
- Emergency Response Planning
- Crisis Management
- First Aid CPR AED
- Powers to Arrest
- Use of force training
- Tactical Communication / Conflict Resolution
- Safety Compliance Training
- Excel/ Outlook/ Microsoft Word
- Python Programming
Languages
Spanish, Fluent - Oral and Written
Timeline
Security Supervisor
Allied Universal // Natividad Medical Center
02.2023 - 02.2024
Security Officer / Receptionist
Universal Music Group/ Universal Music Publishing Group
02.2022 - 02.2023
Security Supervisor
Allied Universal// Northridge Mall
03.2019 - Current
Bachelor's Degree - Game Design w/ Game Writing focus
University of Silicon Valley
Administration of Justice -
Monterey Peninsula College
High School Diploma -
Salinas High School