Karina Torres
Program Coordinator
San Leandro,CA
Summary
Proactive professional adept at managing diverse assignments in high-pressure environments. Strong interpersonal skills and leadership abilities, ensuring confidentiality and ethical conduct. Bilingual in English and Spanish, with expertise in data entry, Salesforce CRM, Tableau, and Microsoft Office Suite. Focused on enhancing customer satisfaction and achieving positive results through effective communication and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sustainability Program Coordinator
Alameda County Community Food Bank
01.2023 - Current
- Onboard agencies participating in the Food Recovery Program and conduct regular site and donation visits to ensure Feeding America and ACCFB guideline are met.
- Educate agencies and food donors on best practices related to donating, receiving, reporting, and compliance with California State Law SB1383.
- Ensure program meets annual growth metrics: Administers Feeding America reporting tracking tool, MealConnect for accurate and timely donation tracking.
- Analyze ongoing donated product mix to maximize store donations.
- Manage and update the Food Recovery Retail Donor and Member Agency on MealConnect databases.
- Support recruitment efforts of potential new food donors.
- Onboard partner food donors into the Program and conduct annual site visits to foster relationships and ensure compliance.
- Oversee logistical components of the Food Recovery Program, including management of agency pick-up strategy and logistics planning based on donation rate and agency need.
- Assist with building and developing relationships with member agencies and donors to grow program.
- Assist in organizing agency and retail donor workshops.
- Support development and ongoing iteration of CRM Database (Salesforce) by creating dashboards, reports, and providing ongoing feedback to Salesforce administrators.
Program Coordinator
Alameda County Community Food Bank
01.2020 - 01.2023
- Managed a Caseload of Food Distribution Partners.
- Ensured partner and food program compliance with federal, state, and local regulations and ACCFB contracts.
- Performed frequent site visits to ensure food safety and other standards are met.
- Support partners to meet and improve food safety practices.
- Processed and tracked agency services, including membership agreements and monthly reports.
- Monitored and maintained data integrity on site compliance topics (food safety certificates) and training.
- Resolved partner issues regarding compliance with partnership requirements.
- Cultivated and Maintained Strong Internal and External Relationships.
- Managed compliance of partners and food programs through communication, training, monitoring, regular review, and compilation of data.
- Developed strong, positive relationships with partners.
- Ensured clear and effective communication with partners/food programs in person, by phone, and in writing.
- Ensured open communication between the Food Bank and government liaisons regarding network.
- Collaborated actively with other Food Bank departments.
- Provided support to help partners increase their capacity to serve the community.
- Identified partner opportunities for growth, optimization, and service improvement.
- Facilitated training on food safety and food storage.
- Provided information, referrals, and resources to strengthen partners’ ability to respond to client food needs.
- Assisted in the coordination of partner meetings, training, events, and grants.
- Accessed database and other agency-related programs.
Community Nutrition Educator
Alameda County Community Food Bank
01.2019 - 01.2020
- Facilitated nutrition topics through the SSB grant (Sugar Sweetened Beverage) Tax fund.
- Facilitated 5-class nutrition education series 'distributed' at multiple selected sites including information materials to community based-organizations, and schools.
- Created video content for healthy inspired recipes for internal organization use.
- Ensured site compliance with food distribution protocols and reported inequity practices to appropriate Alameda County Community Food bank staff.
- Developed curricula and presentation slides using PowerPoint.
- Taught nutrition classes in virtual format to various sites across Alameda County to include clinics, schools, community resource centers, shelters, transitional housing.
- Performed research on nutrition education services and ensured compliance with policies and procedures.
Health Coach
Iron Core
San Leandro, USA
01.2015 - 01.2018
- Supported, encouraged, and educated members in taking up healthy eating habits, and lifestyle.
- Counseled clients on health issues over telephone, through email, and in person.
- Monitored weight, body fat, and nutrition plan of clients and suggested appropriate changes.
Education
Bachelor of Arts - Psychology
Holy Names University
Oakland, CA01.2015
Certificate - Paralegal Studies
Merritt College
Oakland, CA01.2012
Associate - Liberal Arts
Chabot College
Hayward, CA01.2010
Skills
- Salesforce CRM
- Microsoft 365 and NAV
- Data visualization with Tableau
- Project management with Smartsheet
- Windows operating systems
- Web browsers: Chrome and Edge
- Presentation software: PowerPoint
Languages
Spanish
Native/ Bilingual
Certification
- Trauma Basics and the Relationship to Nourishment
- Science of Nutrition and Health Trauma
- Individual Biases and Experiences
- Motivational Interviewing Skills and Practice Developed by More Than Food Consulting and Urban Alliance.
References
References available upon request.
Timeline
Sustainability Program Coordinator
Alameda County Community Food Bank
01.2023 - Current
Program Coordinator
Alameda County Community Food Bank
01.2020 - 01.2023
Community Nutrition Educator
Alameda County Community Food Bank
01.2019 - 01.2020
Health Coach
Iron Core
01.2015 - 01.2018
Bachelor of Arts - Psychology
Holy Names University
Certificate - Paralegal Studies
Merritt College
Associate - Liberal Arts
Chabot College
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