Karina Tucker
Providence,TX
Summary
Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile situations. Known for best-in-class customer service and top-notch friendliness. Organized and efficient people skills, focused on creating positive experiences for Customers and Cohearts. Bringing in-depth knowledge along with superb problem-solving and conflict resolution capabilities.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Flight Attendant
Southwest Airlines Company
04.2000 - 07.2023
- Collaborated with flight crew to maximize smooth and safe flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Responded to passenger emergencies to provide first aid.
Medical Transcriptionist and Managed Care Spec.
Robert S. Croissant, MD
03.1991 - 02.2000
- Accurately documented medical dictation to record patient care records.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Referred to variety of medical sources to prevent mistakes in medical terms.
Education
High School Diploma -
Sanger High School
Sanger, TX05.1980
Skills
- Regulation and Compliance Monitoring
- Emergency Procedures Proficiency
- Safety and Hazardous Materials Compliance
- First Aid and Life Saving Procedures
- Active Learning
- Customer Care
- Problem Solving
Accomplishments
- Recognized as Employee of the Month for handling intense situations with poise and compassion in 2001, 2005 and 2019
Certification
Certified in CPR
Additional Information
Volunteer at Linda McNatt Denton Animal Support 2012 - 2020
Timeline
Senior Flight Attendant
Southwest Airlines Company
04.2000 - 07.2023
Medical Transcriptionist and Managed Care Spec.
Robert S. Croissant, MD
03.1991 - 02.2000
High School Diploma -
Sanger High School
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