Karina Valdez
Los Angeles,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Senior Assistant Manager
Kirklands Home Goods
08.2018 - 02.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed strategy to increase sales and drive profits.
Floor Supervisor
Vans Off The Wall
06.2016 - 08.2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Delegated tasks to employees to enhance productivity and workflow.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
Barista
Starbucks
03.2015 - 01.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
Key Holder
Journeys Shoes
08.2012 - 02.2015
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Manicuring License - Manicuring
International Academy of Cosmetology
South Gate, CA11.2021
High School Diploma -
Schurr High School
Montebello, CA06.2013
Skills
- Staff Scheduling
- Customer Relationship Management
- Store Cleaning
- Inventory Control
- Product and Service Knowledge
- Team Motivation
- Product Branding
- Staff Development
- Strategic Planning
- Sales Strategies
- Sales Growth
Timeline
Senior Assistant Manager
Kirklands Home Goods
08.2018 - 02.2020
Floor Supervisor
Vans Off The Wall
06.2016 - 08.2018
Barista
Starbucks
03.2015 - 01.2017
Key Holder
Journeys Shoes
08.2012 - 02.2015
Manicuring License - Manicuring
International Academy of Cosmetology
High School Diploma -
Schurr High School
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