Karina Vargas
Las Vegas,NV
Summary
Dynamic Informatics Engineer and Server Cashier, I excel in both technical and customer service realms, notably at Parry's Pizza. Skilled in POS operation and exceptional customer service, I leverage food safety practices and software solution design to enhance user experiences. Proven track record in boosting satisfaction and operational efficiency, with a flair for effective customer upselling and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Cashier
Parry's Pizza
Las Vegas, NV
01.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Server
Melia Habana Hotel
Havana, Havana
06.2019 - 05.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Informatics Engineer
Universidad de las Ciencias Informáticas
Havana, Havana
11.2020 - 04.2022
- Analyzed user requirements and created detailed specifications documents for custom software development projects.
- Implemented changes in existing systems based on customer feedback and best practices in informatics engineering.
- Conducted research into emerging technologies in order to recommend new solutions that meet organizational needs.
- Configured system settings according to established standards and guidelines.
- Documented all changes made to IT systems in accordance with established change management policies.
- Designed and implemented scalable software solutions to enhance system functionality.
Education
Informatic Enginner -
Universidad De Las Ciencias Informáticas
Havana, Cuba09-2020
Skills
- Food inspection
- Hostess support
- Team member support
- Table resetting
- Daily specials memorization
- Order delivery practices
- Effective customer upselling
- Food and beverage pairings
- Exceptional customer service
- POS operation
- Liquor, wine, and food service
- Positive and professional
- Dining customer service
- Food safety practices
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Enginner of Informatic Sciences
- Bartending and Mixology
Timeline
Server Cashier
Parry's Pizza
01.2024 - Current
Informatics Engineer
Universidad de las Ciencias Informáticas
11.2020 - 04.2022
Server
Melia Habana Hotel
06.2019 - 05.2022
Informatic Enginner -
Universidad De Las Ciencias Informáticas
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