Cebron Andrews
Fort Collins,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
5
5
years of professional experience
Work History
Server Trainer
Parry's Pizza
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Consumer Product Advisor
Waterpik
10.2023 - 03.2024
- Enhanced customer satisfaction by providing personalized product recommendations based on individual needs.
- Increased sales revenue through effective upselling and cross-selling techniques.
- Improved store reputation for exceptional customer service by addressing and resolving issues in a timely manner.
- Contributed to team success by consistently meeting and exceeding individual sales targets.
- Stayed current on industry trends and emerging products to better serve customer needs.
Level III Process Assistant
Amazon
06.2019 - 08.2022
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Conducted training and change management processes to improve operations.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Education
High School Diploma -
Headland High School
Headland, AL05.2016
Skills
- Order Accuracy
- Guest Relations Management
- Menu Memorization
- Policy Enforcement
- Strategic Planning
- Process Improvement
- Inventory Control
- Data Analytics
- Complex Problem-Solving
- Project Management
- Goal-Oriented
Timeline
Consumer Product Advisor
Waterpik
10.2023 - 03.2024
Server Trainer
Parry's Pizza
09.2022 - Current
Level III Process Assistant
Amazon
06.2019 - 08.2022
High School Diploma -
Headland High School
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