Nora Trujillo
Houston,TX
Summary
Dynamic individual with hands-on experience in and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Server Trainer
Mambo Seafood
Houston, TX
02.2019 - 01.2023
- Trained new servers on menu knowledge and customer service standards.
- Assessed server performance and provided constructive feedback for improvement.
- Coordinated regular training sessions to update staff on service protocols.
- Ensured consistency in service quality through ongoing mentorship of team members.
- Implemented best practices for efficient order processing and customer interaction.
- Facilitated communication between front-of-house staff and management for operational excellence.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Education
C E King High School
Houston, TX05-2005
Skills
- Effective time management
- Safe food handling
- Order accuracy
- Team member training
- Food safety compliance
- Policy enforcement
- Quality control
- Order management
- Spanish speaker
Timeline
Server Trainer
Mambo Seafood
02.2019 - 01.2023
C E King High School