Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Neal

Downey,CA

Summary

Proactive Server Trainer and Bartender with extensive experience in food and beverage service standards. Adept in resolving customer concerns, implementing upselling techniques, and maintaining accurate records. Strong skills in order accuracy, team management, and intervention planning, bringing effective time management and clear communication to the table. Exemplifies great liqour beer and wine knowledge with leadership skills.

Knowledgeable in Behavioral Science with solid background in behavior intervention strategies and proven ability to support positive behavior changes. Demonstrated success in designing and implementing tailored intervention plans that align with individual needs. Exhibited strong communication and problem-solving skills to foster collaborative environments and achieve meaningful outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server Trainer

Benihana
02.2022 - Current
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.

Behavior Interventionist

Beacon Day School
02.2019 - 08.2023
  • Maintained records of ongoing assessments and documentation of updates.
  • Maintained accurate records of student progress and attendance.
  • Improved behaviors through modeling, role-playing and other effective strategies.
  • Developed intervention plans based on established guidelines and individual needs.
  • Helped students build skills to navigate typical academic and social situations.
  • Participated in professional development opportunities to stay current on best practices in behavior intervention methodologies.

Bartender

Guacho Grill
04.2020 - 08.2022
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Head Volleyball Coach

Heights Christian Junior High School
08.2015 - 06.2018
  • Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
  • Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
  • Instructed players, both individually and in groups, on rules and regulations for volleyball.
  • Enhanced team performance by implementing strategic training plans and conducting regular practice sessions.

Education

No Degree - Elementary Education

Hope International University
Fullerton, CA
05-2026

Skills

  • Effective Time Management
  • Safe Food Handling
  • Order Accuracy
  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Problem-solving skills
  • Crisis intervention strategies
  • Intervention Planning
  • Team Management

Certification

  • First Aid Certified
  • POS
  • Food and Beverage handlers card

Timeline

Server Trainer

Benihana
02.2022 - Current

Bartender

Guacho Grill
04.2020 - 08.2022

Behavior Interventionist

Beacon Day School
02.2019 - 08.2023

Head Volleyball Coach

Heights Christian Junior High School
08.2015 - 06.2018

No Degree - Elementary Education

Hope International University

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Rachel Neal