Karina Anneth Silva
San Antonio,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
Work History
Store Manager
APRICOT LANE BOUTIQUE
San Antonio, TX
08.2022 - Current
- Set and drive day-to-day as well as quarterly store project milestones
- Organize and design store schedule that oversees 7 total employees
- Managed boutique's social media creating innovative ideas to bring in new business
- Responsible for all current and new employee training to cover all store standard operating procedures, inventory cataloging, scheduling, and more
- Schedule weekly syncs with store owners to provide detailed overview of weekly goals hits/misses and provide planning for the following week.
- Successfully resolved customer inquiries and issues, ensuring their satisfaction and fostering their loyalty as repeat customers.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Sales Associate
TARGET INC
San Antonio, TX
06.2021 - 07.2022
- Maintained in-store upkeep to the assigned department in store
- Assisted all customers with product questions and fitting room garment replacement as needed
- Served as a brand integrity ambassador, offering product recommendations as well as stocking shelves and tidying up displays.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized effective selling techniques to drive sales.
Sales Associate
NIKE INC
Laredo, TX & San Antonio, TX
07.2019 - 04.2021
- Utilized customer service skills, effective sales techniques, and product knowledge to connect customers with the right product to drive sales
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
- Served as a product knowledge resource for customers and entry level associates
- Assisted Leads, Senior Associates, and Managers in training entry level associates
- Engaged with customers to build rapport and loyalty.
Education
B.S - Political Science
The University of Texas At San Antonio (UTSA)
San Antonio, TX12.2022
Skills
- Proficient in Microsoft Office Suite; Word, Excel, Powerpoint, etc
- Extremely detail oriented
- Skilled Collaborator
- Creative thinker
- Innovative mindset
- Effective cross functional communicator
- Solutions Oriented professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
APRICOT LANE BOUTIQUE
08.2022 - Current
Sales Associate
TARGET INC
06.2021 - 07.2022
Sales Associate
NIKE INC
07.2019 - 04.2021
B.S - Political Science
The University of Texas At San Antonio (UTSA)